WePayReviews of wepay.com

Hands down the worst customer service I have ever received. I own a wholesale business and Wepay decided to hold a payment from a loyal, repeat, customer. I process their business card probably 10 times each year for large amounts. Chase said there is a 5 day hold on the payment, no explanation. Needed the funds to complete my customers order so I asked them to just refund the charge and I would process again with stripe (stripe has been great). Wepay will not refund the charge till the 5 days hold is up and then it can take another 3 to 7 days for client to get the refund. Flat out refused to refund and told me it is in their terms and agreement that they can opt not to process a refund. Makes me and my business look bad. Once again no explanation or reason as to why this hold is happening. I have processed over 1 million dollars a year with chase wepay for the past two years. No issues w my account or anything? I used PayPal and square for years and never had these problems. Stripe is good too. This was WePay’s 3rd strike with me, closing May we pay and chase altogether. Chase should be ashamed being a billion dollar company and making it harder for small business s to function and blatantly telling me too bad it is in the terms and conditions I agreed to. Shame on chase- The worst

Scammers who steal money from small businesses. Stole 2500 and is illegally holding it for 120 days. My next step is a class action lawsuit.

IF ZERO WAS AN OPTION, THIS WOULD BE APPLICABLE FOR IT. REFUNDED A CUSTOMER $1800 AFTER I SUBMITTED ALL MY STATE AND FEDERAL FILING PAPER WORK, INVOICE AND COMMUNICATIONS WITH CUSTOMER ON PAYMENT THEY SAID "Because of the proprietary nature of our review process, we are unable to share exact details." SWITCHED TO SQUARE FOR PROCESSING. WILL NEVER GO BACK. MAKES ME WANT TO LEAVE CHASE ENTIRELY.

Scam!!!!!! They will hold your funds and they do not care that they are putting your business in danger!!!! I spoke to customer service before signing my restaurant and lounge up when my POS system temporarily went down. They reassured me that if I go above $15k in one day that they wouldn't hold my funds beyond one week. I didn't go over the daily limit. But after a weekend of sales they decided to hold $12k for 120 days. There's no one to speak to over the phone. They only correspond via email and they take days to respond. I have no definitive answer to when I will receive my funds.

I am also a victim of the wepay scam. Wepay does not give a reason why they refused to process the card payment and took the money from my account and funded it back for a legitimate transaction. I purchased a card reader that serves nothing. It looks like this scheme is a business to sell their equipment. On the Better business bureau you find many similar experiences.

They froze my account. Stopped my payments from coming to my bank, and are saying that they will hold my funds for 3 years for NO REASON GIVEN. Also their customer service is horrible

A business credit card processing company that denies transactions for now reason... I am a small business owner and once of my customers asked me to charge him via CC. I used WePay/Chase bank and they held my funds then denied the transaction with out explanation and with out even calling me to inquire. Then when I called for an explanation they said they could not give me one.

Stayyyyyy away from this service!!!! Do not under any circumstances go with chase we pay business merchant account, I branched off my business, and opened a account, did 2 services for customers and they locked my account and canceled it, they have also locked the money up for 120 days and I cannot do anything about it! So my only option is to call my customers and have them submit fraud claims on their credit cards so they can get their money back and me bill them another way, imagine how bad that makes my business look this service can potentially cripple my small business!!!! I am beyond livid.