WePayReviews of wepay.com

Lawyers and CFPB are involved. Enough said!

Could never get my bank account verified. Every request for help got me an automated email saying I'd get a response in 1-2 business days; even just to reset a password. No tech support; no help page; no chat help, no one to talk to. Patronizing emails. When my payment didn't go through I got this, "This can happen for a variety of reasons. We recommend working with the person you were attempting to pay before submitting this payment again." Thanks for nothing. WePay was inconvenient, an enigma, and useless.

I wish I could give WePay ZERO stars! And I wish I would have looked here before signing up with them. They haven't had a 5-star review in 2 years, and have ONLY 1-star reviews for the last year. It sounds like the company might have been good years ago (or those are all fake reviews, more likely), but they are awful now. I had no problem opening the account and linking it to Authorize.NET (ANET) or my business checking account. I tried to run a test transaction to myself, which ANET had no problem with, but WePay rejected it. I tried with a different card, and WePay rejected it. I reached out to them and they said they don't allow test transactions or transactions from someone with your own name (even with a non-related credit card). So the only way I would know if it was working was to pay a friend to use her credit card to run a transaction. There's no way I was invoicing a customer on a system that I haven't tested. And I'm glad I didn't, because it was a major fail. I had a friend pay $10 with her credit card on sunday June 26th. That was a Sunday, so ANET settled it on Monday the 27th. WePay didn't even acknowledge it in their system until Wednesday the 29th - 2 business days later, and 3 business days after the actual charge was made. It is now July 6th - 10 days from the transaction date - and the payment is STILL "under review"! Apparently WePay has a review process for transcations. I was told "it happens more often for new accounts", which means that it happens to non-new accounts too. This company is an absolute joke! DO NOT use them unless you don't care if you ever get your money!

If I could give WePay no stars that would be the rating. I recently received payment from a client in the form of a digital card. This was my first time using WePay. There was an instant review of my account for 4 days and after the fourth they sent an email stating my account would be closed. No one can explain as to why the account is closing after my very first payment. I've shown all documentation that the business is legit and it's been a week later and I'm still waiting on a supervisor to call me back.

Really bad service and system , i really don't know how chase use them to handle payment transaction, late response system approve then denied transaction with any explanation. Please don't use them , use paypal better working system.

Your businesses reputation and income are far too important so I highly recommend against using WePay as they might damage the relationship you have with your customers and cost you time and money. We are an established business representing the estate of a rather famous artist from the UK. We’ve been selling art related products over the last few years without issue. In fact, after several hundred orders we’ve had no issues with payments or complaints with Stripe or SquareUp and just one dispute with Paypal, (a damaged item received which we resolved). Then we added WePay through our Ecwid store and an order came through for $231.99, our first and only order with WePay. Two days later I received an email stating: “Unfortunately, we can no longer support your business and we'll need to cancel any pending payments." And they canceled the order in our store!! It happened without our knowing and it doesn’t make us look very reputable because, WePay IS NOT reputable. Why was this? Because they decided that our “account is susceptible to a high chargeback or dispute rate.” However, if we only had this one sale, no other activity, no chargebacks, no disputes, nothing, and a track record of success, then this decision is unsubstantiated. Many others have similar complaints and if the WePay response is true, that their “processor holds them to high standards and has rules regarding accounts that are seen as high-risk” THEN WHY DIDN'T THEY DEEM US A A RISK TO BEGIN WITH? Why would anyone ever want to do business with such an untrustworthy company like WePay? If we lose this sale or our reputation is damaged, that negatively impacts our business. If you read their reviews/complaints, they have a consistent track record of holding money hostage and damaging a businesses reputation. Customer service is non existent, they replied to me with the exact same email as they sent the first time, no personal service and no explanation. Absolutely terrible company.

Absolute worst company I have ever done business with. If you have fraud on your account, there is no way to talk to an actual human. You have to send an email. This is amazing because it allows the fraud to continue for a full 48 hours until someone emails you. I currently have 30,000 owed to me and have no idea where it is. After two years of successful transactions totaling hundreds of thousands of dollars, they have no explanation on where my money is. I would call, but I can't because they only communicate through email. It's a scam Stay away!!

I run a small contracting side business. I use the freshbooks application to keep track of expenses and to bill clients. Recently a client wanted to issue a Visa payment and through Freshbooks I opted to use WePay as the payment processor. Freshbooks collected all the necessary information for verification in order for my clients payment to be processed. Once the payment was processed it was added to my WePay Balance (same day), no holds, no pending status, payment was accepted. I have been receiving 'failed settlement' emails for three days now. WePay has all of the information necessary to release my clients payment to my bank account, yet they refuse to release it, sending me a notification email with no information regarding why the settlement has failed. After contacting customer support (who you can only communicate via email btw), the agent gave me a set of verification instructions that were literally impossible to complete because their User Interface has no links available to upload additional documentation. After a frustrating string of back and forth emails where the agent repeated a set of instructions that were impossible to meet, they indicated that my account was being reviewed by their Trust & Safety Team. The Trust & Safety Team has not reached out to me for additional documentation and why would they? They already have the information uploaded to Freshbooks during the registration process. So now, my clients payment settlement has been declined three days in a row, without being contacted by a team that is apparently withholding the funds in an account I cannot withdraw from. This Payment Processing Company takes 2.9% + $0.3, has a support phone line that directs users to an email support line, is terrible at responding to inquiries in a timely manner and has a limited user interface. After this transaction is settled (who knows when that will be at this point), I am never using WePay as a payment processor for my small business ever again. p.s release my hard earned revenue, Thanks, Julius