WePark InMiamiReviews of weparkinmiami.com

I cannot emphasize enough how much you shouldn’t use this service. These people are scam artists!! We parked and when we got back they never picked us up. Elderly, children, sweating in the heat…they left us there for an hour and a half!! We finally called an Uber and when the three families who had the same issue went to speak to the “manager” (some lady not polite enough to even stand and speak)- she said the pick up and drop off are a courtesy and not guaranteed!!!!! She said we only paid for the parking!!! What?!?!?!!!!!! Then when they refused to help and we got in the car to leave we got stuck behind yet another family who had to break the gate because they were told to pay cash and then this scam of a company tried to charge them again. Mark my words!! Don’t go with this company. Park anywhere but here. I’m reporting them to the BBB next. I can’t believe what my family just had to endure.

They do not have enough shuttles to take passengers to the cruise terminal. Once our cruise returned on Saturday June 8, I saw just one mini van taking off with passengers. After that, I ( and my wife) waited at least 1 hour with no shuttles. I called the number provided. Out of 3 times, twice it went to voice mail. The one time someone answered, he promised to send a shuttle. Nothing happened. So, we took a taxi ( at our expense). WE ended up paying extra at the parking place since we went past our return time ( not our fault). Do not use this parking facility.

The garage has no markings to let you know you are in the correct place. There is no one directing you to the 7th floor for check in. I waited for an hour in pick up spot, no one showed up. When I tried to call you get voicemail which the mailbox is full so you can't leave a message. Had to pay an Uber to get back to the garage.

Booked WePark in Miami for a 7 day boar trip. The email I received the week before said to go up to the 7th floor. The only way to enter the parking area was take a ticket; but I already paid. I left the car running and took the elevator too the 7th floor to discuss this with the staff. Headed back down to the car and entered the gate and taking a ticket. There was several other cars clogging up the entry area because they too did not know to take a ticket. On the 7th floor the WePark personal took my parking ticket, my car plate. name and wrote it on log sheet. I asked the WePark attendant how I would exit the parking without a ticket and was told to use the call function. The garage attendant on the other end would open the gate. So, I did just that; however, a young black garage attendant came to talk to use. He was nice and asked to see a receipt. He asked to see my receipt and I said I’m having difficulty finding it. I asked about the log sheet and he said that the sheet are often not turned in to the security garage attendant. I asked what happens if I can’t find a receipt; he stated you pay We Park doesn't email you a receipt but it does popup at the time of the transaction and I took a picture. It took me approximately 45 minutes to find a photo I took of a receipt 45 days earlier, yes I had a lot of photos. This was after looking in the emails. Take Home Points for you: 1) WePark didn't send me an email of a receipt with dates and dollars spent. 2) You should take a photo of the receipt because you may need it so you do have to pay twice. 3) I'm not sure what the paper log sheet with my tag, name was used for. 4) You will have to take a ticket in order to enter the parking garage and the WePark attendant will take it from you. 5) Good communication was not present during my experience with this trip.

I made prepaid reservation for 30 March -5 April for $85.52, when I went to leave the garage on 5 April, I had to use my CC again to leave with a charge of $120. I have emailed 4 times asking for a refund of the CC charge, no reply and no refund

4/10/24 They moved garages. Only address listed was the corporate address at 650 NE 2nd ave Miami. Nothing was marked “WePark”. Incompetent operation. Had to call the Corp to get directions to enter the 850 NE 2nd garage? Get a ticket at the gate (unmanned) go up and park on 6-7th floor. See the guy on 7th. Vans pick up/drop off on 7th. (Email did say to park on upper level.)

Finding the garage was horrible. Pick up was delayed. Would not recommend.

Horrible experience! Very confusing on where to check in and where to park the car. Hardly any spots left. When confirming our reservation, times were 7:30-2:30. Once we checked in, we were handed a paper stating pick up times from the cruise terminal were until 11:00 AM. We were not able to disembark our cruise ship until 11:30. THEREFORE, we had to get to the garage by cab costing us an extra $30.00. We tried to contact WePark InMiami several times. However, their mailbox was full and no-one ever answered the phone. Never again!!!!