WePark InMiamiThe most affordable parking in the downtown area. We know that your time is valuable and that you want everything to be as simple as possible. That's why we've simplified the process of booking and accessing our cruise ship parking in Miami.
WePark InMiami (weparkinmiami.com) has 174 customer reviews on Five Star Index, with an average rating of 2.9 out of 5.
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Justin P.
Terrible parking option. The company was quick to take my money but never sent the actual parking instructions. Could not get anybody to answer their phone and their mailbox was full so I was unable to leave a message. Ended up having to pay to park at the port as I was unable to use their service. Don’t waste your time booking with these folks.
Peter C.
I got a letter from Metropolis with a bill for $30 for parking. Please correct this because I am using We Park again this week and I do not want another letter from Metropolis.
Todd T.
When personal situation prevent you from travelling and you have to cancel days in advance, one would think you would get a refund! But no you are about taking every dollar you take in. I can assure I will never book with you in the future and will advise others of your policy.
Mario C.
The pick up at the port was mad house having to wait long time and having only one bus for transport back to the parking lot had to spend on a ride share to pick up my car.
Ravindra M.
There was no information about clearance size of the vehicle in the parking . We couldn’t part our vehicle as it had limit of 7”.. also not alternate parking for higher height vehicles
Shelley B.
The company brought us to the port for our cruise and guaranteed us they would pick us up upon return. We as well as several others have been waiting over an hour. Many including my party are taking ubers. They also do not answer their phone. I suggest using Premier parking or another garage. This us not the first post of this kind. They are ripping people off by not fulfilling what they promised. Sorry company.
Kristie C.
My husband and I used the service through WeParkMiami at the beginning of May for a cruise out of Miami. All went well enough until we were insufficiently instructed on our exit of the parking garage. At which point we had to pay again to exit. I have been told numerous times on the phone that I would be refunded, but now it's crickets. Heads up.. this business is unscrupulous!!!
craigslist S.
The drivers were nice. Now the rest of the story. The person who checked us in would not even say hi. He took our ticket which we got upon entering the garage, got our reservation info and then placed the ticket on our dash with a blank yellow piece of paper. Thought we were all set. Not. Upon returning from our trip we were not advised of any process for departure. And upon driving out of the facility the system scanned the barcode on our ticket and charged us AGAIN. There is no one there to assist. Pressing the HELP button on the kiosk goes unanswered. No one ever answers the phone number listed on the website. Can’t leave a VM either. Try calling now: 1-786-749-1227. Multiple emails have gone unanswered. Dont use this company. If you ignore this review and get screwed too, now its on you. Good luck. I have since received an apologetic response from a Customer Service Supervisor. Thank you for that. But there was no contact info provided to follow up to receive my credit, so I emailed the info@WeParkInMiami… with proof of the extra payment. Waiting for reply.
Response from WePark InMiamiJun 18, 2024
Dear Mr. Luis Guffey, I am very sorry to hear about your inconvenience leaving and the unsatisfactory experience you had with our service. I sincerely apologize for the lack of communication and inadequate care you received. This does not reflect the level of service we strive to provide to our customers. I would like to inform you that we have identified that the problem originated due to a technical fault in our output machine. This caused him to charge you again when you scanned your ticket. We appreciate that you have informed us of this incident as it allows us to take the necessary steps to resolve it and prevent it from happening again in the future. To generate a refund for the amount charged when leaving the parking lot, please provide us with proof of the payment made when leaving to verify the amount and process the refund efficiently. We are reviewing our internal procedures and making necessary repairs to ensure that situations like this do not happen again. We appreciate your feedback as it helps us improve our service. If you have any other questions or need further assistance, please feel free to contact me directly. We want to make sure your experience is satisfactory. Thanks for your patience and understanding. Kind regards, Lidia de Gil Customer Relations Supervisor