WePark InMiamiReviews of weparkinmiami.com

Not enough drivers working. Waited over 45 min for pick up do to one driver. Van was unsafe. Brakes were grinding. Numerous passengers were cut by exposed metal from seatbelt mechanism.

Will try to NOT USE this WeparkinMiami parking service again. Long, slow check in process at parking garage. Long wait at parking garage for a shuttle which caused us to miss our scheduled check in time with our cruise. Upon disembarking the cruise, we stood waiting for an hour with NO SHUTTLE. Not the fault or responsibility of WeparkinMiami, but no taxis available either. So, we pulled three big suitcases and some smaller luggage two and one-half miles (yes, 2.5 miles) which includes up a bridge, full sun and very warm. It was exhausting. Twice the next day I called WeparkinMiami's phone number listed on their website with no answer and their voicemail was full. Terrible ending to my retirement celebration cruise.

Shuttle service is unacceptable. Took an Uber both ways.

Your location is very difficult to find. We ended up going around 3 times before we found your entrance. The sign is way too small. The address on your website is not the location of the garage. GPS takes you to another location. When we arrived in port the phone number on the sheet provided by driver was out of service. Very poor experience. We’ll pay extra next time and park across from our terminal

1. Not enough vans for number of customers that need transporting to the port - an hour wait. 2. Upon return from cruise, there was no pick up/tranportation provided back to the garage. 3. No answer on the phone when calling about pickup. 4. After waiting over and hour and a half, had to pay $30 for uber ride to the garage. 5. No customer service process for reporting or resolving problems.

This only gets two stars because my car stayed safe and was inside an actual garage and the price was decent. However, service staff is rude and we waited over an hour for our pick up shuttle before finally just calling an Uber and eating the $25. When we tried to call them the number was out of service. For pick up you are given a yellow sheet of paper with vague instructions. You’re told to wave down a driver as they drive by. We tried but no one ever came by us. This group is unorganized. Not to mention the fine print says that they will transport a max of 4 per party. Which many people didn’t seem to know. Luckily I’m a party of two. Finally the vans they use are not disability or medical plus size friendly and they really don’t care. They were down right rude to this elderly couple while we were waiting in line to get on a shuttle. Overall if you don’t care about service great choice.

Pick up from the terminal was very unorganized. Passengers should know exactly where to go and in what order they are in to reduce stress and potential arguments. We waited with several passengers for almost an hour unsure when we would our van would arrive and then watched other passengers walk up to try to jump ahead of us. (Recommend using an app that provides us a pick up sequence number)

Going and parking was great I felt my car was safe during our cruise and transportation to the cruise terminal was a snap about 10 minutes drive but after the return trip to retrieve my car I was told that the limit for transportation to and from the cruise terminal was 4 people their were only 33 in our party no luggage for we had already dropped off our luggage and during our return trip thr same pickup the car then pickup our luggage ourselves you stand wave the yellow piece of paper and the van pick you up we I did just that about 29 minutes all of a sudden this guy came off the ship and said he had 11 people in his party and he had called them the driver told me that we had to wait for another van to come to pick us up so we waited another 30 minutes or so when this driver came I was determined not to wait any longer we trier to call and complain to no avail no one answerd the phone this new driver walks pass us and goes looking for other people as if we were not there then came back to us bad business practices