ScriptSave WellRxReviews of wellrx.com

Response from ScriptSave WellRxApr 14, 2020

Thanks so much for finding the ScriptSave WellRx program! The comment you made about sounding "too good to be true" is one that we deal with every day (and we've been doing this for more than a quarter century now - 26 years - so that's a LOT). You're certainly not the first person to have a similar experience such as the one you described and, sadly, we suspect you won't be the last. We can (and will) explain it but, unfortunately, we realize that the explanation is never what people really want to hear. For what it's worth though, here goes: - When using the price-check tool on the ScriptSave WellRx website, it's absolutely critical to understand that entering the drug name and zip code is only the first step to getting an accurate estimate. The drug name that you enter will likely have many different strengths, as well as being available in a various quantities. There are also likely to be different forms of the drug (pills, tablets, creams, ointments, etc.), as well as the possibility of different manufacturers. Because this leads to thousands upon thousand of different possible combinations, our price-check database needs to start narrowing things in stages. That's why we only start by asking the drug name & zip code. So then, when we show prices on the initial results page, those first results are for the most commonly-dispensed version of the drug being searched (i.e. the most common strength of the drug, with the most common quantity, etc.). For most people, that's all they need to look at (because, by definition, the results are for the most common combination - so it applies to most people). However, when a patient's personal prescription is for a version of the drug that's not identical to the most commonly prescribed version, they need to take some additional (manual) steps in our price-check tool in order to get the correct results. Towards the top of the results screen on the WellRx.com website, there's a summary of the drug details, together with a button labelled "Modify Search." Unfortunately though, a number of people don't realize this and so they never adjust the parameters of their search to match the details on their prescription. This can impact the price SIGNIFICANTLY ... but the first you might realize it is when the pharmacist floors you with shock. There's a hints/tips sheet at the link we've pasted below. It outlines this phenomenon with a few screenshots. We email this guide to every new member ... but we realize that not everyone opens/reads such emails. Needless to say, please don't hesitate to Share the article - it might help someone else who's about to make the same mistake. http://news.wellrx.com/2017/09/15/prescription-price-matters/

Response from ScriptSave WellRxApr 12, 2020

We're so thrilled to have read your review, Jennifer - thanks for taking the time! You hit upon one of the things we stress to potential new members all the time (... but which many folks still overlook). i.e. the ScriptSave WellRx program is not just for the un-insured! Sure, we absolutely realize that we can't save every patient money, on every prescription ... but it costs nothing to use our program. As such, getting a fast, easy, free 'second opinion' from the ScriptSave WellRx website can often help even an insured patient to lower their out-of-pocket costs. Thanks again for the review, and thanks for being a ScriptSave WellRx member.

Response from ScriptSave WellRxApr 10, 2020

Thanks so much for the supportive feedback, Richard. It means a lot to our staff to be able to read positive comments like yours. We do our best to ensure that members have the best experience possible when using ScriptSave WellRx. Even though we're basically a free, "no-harm, no-foul" program, we still strive every day to provide the best product we possibly can - and so your 5-star review means the world to us!

Response from ScriptSave WellRxApr 10, 2020

Thanks for using ScriptSave WellRx, Michael. We're thrilled to hear that you were still able to save with our free program, in spite of not quite being able to get the price-check tool set up properly. If you're refilling any of those meds next month, having a quick read of the "Hints/Tips" guide that's published at the link pasted below might help ensure you don't encounter similar hiccups. We wrote this guide to help ensure our members don't get that "bad taste in their month" that you referenced. In fact, the very first sentence outlines precisely the issue that you described. Such is the importance of the info in this article, and the importance we place on helping to ensure our members get the best experience possible (even though we're basically a free "no-harm, no-foul" program), that we send this out to everyone who signs up for the program. That said, we certainly realize that many folks always read such emails (so no hard feelings). http://news.wellrx.com/2017/09/15/prescription-price-matters/

Response from ScriptSave WellRxApr 7, 2020

Thanks so much for the supportive feedback! We're glad to have been able to help.