ScriptSave WellRxReviews of wellrx.com

Response from ScriptSave WellRxMay 12, 2019

Thanks for finding the ScriptSave WellRx program, Melinda - we're glad you were able to try our free savings card, but sorry to hear it didn't work out for you this time. It's important to be aware of just how volatile prescription prices can be. In fact, because they change so frequently, we have a team of folks dedicated to updating the pricing info that gets displayed on our website on a daily basis. The other thing that's critical to be conscious of is that the ScriptSave WellRx website defaults to show the most commonly prescribed dosage, quantity and form of each medication...so it's important to adjust the filters in the price-check tool in order for us to accurately quote a rate. We do our best to set the right expectations, but please keep in mind that we neither manufacture the drugs nor do we sell them. Rather, we simply provide free tools to try any help people save. Therefore, at the end of the day, if a pharmacy switches their pricing at the moment of the transaction, there's nothing we can do. We know it's frustrating for the patient when that happens, but it's equally as frustrating for us - we hate letting people down, and don't enjoy ever seeing 1-star ratings. You're definitely most welcome to keep an eye on our website/app ahead of you next refill and there's no harm (and no cost) to try again in the future. If we're able to help out next time around, we hope you'll reconsider the 1-star review. In the meantime, the link that follows might be helpful... http://news.wellrx.com/2017/09/15/prescription-price-matters/

Response from ScriptSave WellRxMay 1, 2019

Thanks for hanging in there, Horton, and not taking 'No' for an answer. We know it can be frustrating to see one thing on our website, only to be told something different at the pharmacy. The truth is that pharmacists juggle a LOT of critical tasks every single day and they may not always be aware of all the contracts that are being negotiated & signed at the corporate level. We're thrilled you took the time to call our tollfree customer care line and that our staff were able to help! If you have a few minutes, you may also find the "How To" guide (accessible at the following link), helpful. It addresses 4 common points of frustration that members might run into... http://news.wellrx.com/2017/09/15/prescription-price-matters/

Response from ScriptSave WellRxMay 1, 2019

That's what we like to hear, Steven ... thanks for taking the time to share this feedback with others. We do our best to deliver a smooth experience but we do realize that some patients experience hiccups along the way. If you have a few minutes, you may find the "How To" guide (accessible at the following link), helpful. It addresses 4 common points of frustration that members might run into... http://news.wellrx.com/2017/09/15/prescription-price-matters/