Well Potted PlantsReviews of wellpottedplantsae.com

The plant is sick. Get yellow in 3 days and its about to die . No one reply to my text messages.

I placed an order for four plants for my front door on December 19th. When the delivery arrived, the pots were left outside my property damaged, and there were no plants included. The customer service is appalling—she doesn’t respond to calls or messages. After a week of chasing, she finally sent the plants and promised to include replacement pots. However, the delivery arrived without the replacement pots and the plants were not the ones I ordered. They looked nothing like the pictures on the website. When the delivery team arrived, I tried calling her on WhatsApp with no response. However, when the delivery team called her, she answered immediately. I informed her that the damaged pots were being sent back and requested a full refund. Over a month later, I am still waiting for my refund. They now claim the pots and plants were delivered and are accusing me of damaging the pots myself. This company has refused to resolve the issue and has ignored my calls. I am escalating this matter to the authorities. Please, save yourself the frustration and avoid ordering from this company.

"I recently purchased a large lavender plant from well potted plants, but unfortunately, I received a much smaller plant instead. Additionally, the delivery was left at my door without any prior notice, which I was not informed about. When I reached out to customer service, the representative I spoke with was unhelpful and responded in a way that I found to be sarcastic. I requested to speak with a manager or someone in a higher position, but I was told that this would not be possible. I even sent a photo showing the difference between the plant I ordered and what I received, but the issue was not resolved. On my follow-up call, the representative again refused to provide me with any company information and expressed that she was not concerned if I decided to file a complaint with the consumer rights authorities.

Worst customer service ever! I have placed an order four days ago and still have not received. The lady on the phone misinforms about delivery schedule, she asked my order number and called back about delivery schedule of other order! Never order plants with this shop!

Received a plant that died 2 days later! All the leaves became yellow. Terrible company! Do not order from them

Trees delivered semi bald and with root transplant shock

They Delivered a sick plant and when asked, they said it’s normal and to just cut off the dry branches. It kept increasing only and when asked to replace, they demanded AED 180 extra for replacing and blaming that it went sick during my “maintenance” where I have clear evidence asking them on the same day of delivery why the plant looked like this. I should have checked about the reviews before ordering!! This is purely a scam!!

I ordered 2 plants. Both were defective, old & dirty. After raising the issue, they did not even bother looking into the matter, very arrogant & rude. The pots are entirely cracked too.