Dear valued customers,
Please be aware that this review appears to come from either a competitor or an individual who did not follow our plant care guidelines or company return policy. The statements made are false and misleading, and therefore libelous, and we are taking appropriate legal action regarding this matter.
We take great pride in our reputation and invite you to see our latest hotel and office projects on Instagram: @indoorplantsdxb, where you can view the quality and reliability of our products and services.
Thank you for your continued trust and support. 🌿
Well Potted Plants — Dubai
RV
Rose V.
Disappointing
I wish I had read the other reviews before buying from this store. My order arrived later than expected, and the plants were in poor condition when delivered. After unpacking, I noticed small insects coming from the plants, which has been difficult to manage. I’ve tried contacting customer service several times but have stopped receiving a response.
Response from Well Potted PlantsOct 29, 2025
Dear customer,
Thank you for sharing your feedback. We would like to clarify that this review does not appear to be from a genuine customer. Unfortunately, our competitor has recently been posting false 1-star reviews to damage our rating. We have reported it to Trustpilot for investigation and are taking steps to protect our customers and our business.
If you are a real customer and experienced an issue, please contact us directly at [email protected] or send us a private message with your order number so we can resolve this immediately. For everyone else: please review our verified customer reviews, photos and recent orders on our social pages, and feel free to reach out we stand behind the quality of our plants and pots and are happy to help.
Thank you for your trust and support,
Well Potted Plants — Dubai
JW
Justyna W.
No response after payment
I’ve tried contacting them multiple times — no answer, no follow-up, and still no delivery. It feels like they just stopped communicating after payment. Be careful before ordering.
Response from Well Potted PlantsOct 30, 2025
Dear Customer,
Thank you for sharing your feedback. We would like to clarify that this review does not appear to be from a genuine customer. We have checked our records, and we do not have any client by this name who has contacted us or placed an order with us. Unfortunately, our competitor has recently been posting false 1-star reviews in an attempt to damage our rating.
We have reported this matter to Trustpilot for investigation and are taking all necessary steps to protect our customers and our business. If you are a real customer and have experienced an issue, please contact us directly at [email protected] or send us a private message with your order number so we can resolve it immediately.
For everyone else: please review our verified customer reviews, photos, and recent orders on our social pages. We stand behind the quality of our plants and pots and are always happy to help.
Thank you for your trust and support,
Well Potted Plants — Dubai
LA
Layla Al F.
I liked the variety of plants
I liked the variety of plants, but the delivery took longer than expected. The plant was healthy when it arrived, but the packaging could have been better. Overall not bad just room for improvement.
Response from Well Potted PlantsOct 30, 2025
Thank you for your trust and continuous support,
Well Potted Plants — Dubai
CA
Cathy
Wrong plant delivered. Threatening messages received after raising a dispute.
In Oct 2025, I ordered a plant from Well Potted Plants (WPP) and received the wrong item. The plant delivered did not match the image on their website in size or appearance. I contacted them several times by WhatsApp, their web query form, and email, but did not receive a response or a resolution. The only WhatsApp reply I received simply stated that the plant had been delivered, with no acknowledgment of the issue.
Because the matter was not addressed, I opened a dispute with Tabby, the payment platform I used for the purchase. After their investigation, Tabby concluded that I should receive a 50% refund (to cover the pot only).
After this, I received several WhatsApp messages from WPP that I found threatening. They alleged that I was breaking the law by leaving a 1-star review and stated they would file a police case unless I removed it and demanded full payment through a payment link (even though original purchase was made through Tabby). At that time, I did not remove my original review. Instead, I requested that they remove their Trustpilot reply claiming I was not a genuine customer, as this is incorrect. That reply remains online.
Due to the nature of their messages, I contacted the Police, who informed me that writing a 1-star review is not a crime, but sending threatening messages is a criminal matter. They advised me to file a police report, which I did. After opening the case, I received further threatening communication, which I reported to both Tabby and Trustpilot.
I have now received an email from WPP stating that they have filed a police case against me for alleged defamation.
Defamation under UAE law is the act of making a false statement or accusation—spoken, written, or online—that harms a person or company’s reputation.
This updated review is based solely on documented and provable events from my personal experience. At the time of writing this review (Nov 2025), WPP had a very high proportion of 1-star reviews describing similar experiences. (currently 88% as per their dashboard)
Thank you for taking the time to read this account.
Response from Well Potted PlantsOct 30, 2025
Dear Customer,
Thank you for sharing your feedback. We would like to clarify that this review does not appear to be from a genuine customer. We have checked our records, and we do not have any client by this name who has contacted us or placed an order with us. Unfortunately, our competitor has recently been posting false 1-star reviews in an attempt to damage our rating.
We have reported this matter to Trustpilot for investigation and are taking all necessary steps to protect our customers and our business.
If you are a real customer and have experienced an issue, please contact us directly at [email protected] or send us a private message with your order number so we can resolve it immediately.
For everyone else: please review our verified customer reviews, photos, and recent orders on our social pages. We stand behind the quality of our plants and pots and are always happy to help.
Thank you for your trust and support,
Well Potted Plants — Dubai
MA
Maisah A.
They are SCAMMERS
They are SCAMMERS
please donot order from them.
If you are reading this please report them on instagram and whatsapp!!
Response from Well Potted PlantsOct 30, 2025
Dear Customer,
Thank you for sharing your feedback. We would like to clarify that this review does not appear to be from a genuine customer. We have checked our records, and we do not have any client by this name who has contacted us or placed an order with us. Unfortunately, our competitor has recently been posting false 1-star reviews in an attempt to damage our rating. We have reported this matter to Trustpilot for investigation and are taking all necessary steps to protect our customers and our business.
If you are a real customer and have experienced an issue, please contact us directly at [email protected] or send us a private message with your order number so we can resolve it immediately.
For everyone else: please review our verified customer reviews, photos, and recent orders on our social pages. We stand behind the quality of our plants and pots and are always happy to help.
Thank you for your trust and support,
Well Potted Plants — Dubai
SE
SE
Damaged plant delivered after 5 days…
Damaged plant delivered after 5 days and paid for next day delivery.
Refusing refund and not following their own policy. Reported to UAE Gov.
All the 5 stars reviews are only 1 review per poster. I have alerted trustpilot to fake reviews
Update - all the WhatsApp communications sent to Dubai Gov regulators and Trustpilot - they can clearly detail what is described above. We contacted multiple times and all communication ignored.
This company is extremely concerning that they are even allowed to write libellous statements about consumers
Response from Well Potted PlantsOct 29, 2025
Dear customer,
Thank you for your feedback. We would like to clarify that this review does not seem to come from a real customer. Our business supplies plants and pots only within Dubai, yet this review was posted from the United Kingdom (UK) which makes it clear that the experience mentioned cannot be genuine.
Unfortunately, our competitor has been posting false 1-star reviews to harm our rating. We have already reported this activity to Trustpilot for investigation.
We kindly ask our valued customers not to rely on such misleading reviews. Please refer to our verified feedback and real customer photos on our official pages.
If you are a real customer and believe there was an issue with your order, please contact us directly with your order number and we will resolve it immediately.
Thank you for your trust and continuous support,
Well Potted Plants — Dubai
AH
AH
Never again ordering from them
Never again ordering from them. Unreliable! Committed to delivering on time and failed. They stopped replying and refunding the amount.
Response from Well Potted PlantsOct 30, 2025
Dear Customer,
Thank you for sharing your feedback. We would like to clarify that this review does not appear to be from a genuine customer. We have checked our records, and we do not have any client by this name who has contacted us or placed an order with us. Unfortunately, our competitor has recently been posting false 1-star reviews in an attempt to damage our rating. We have reported this matter to Trustpilot for investigation and are taking all necessary steps to protect our customers and our business.
If you are a real customer and have experienced an issue, please contact us directly at [email protected] or send us a private message with your order number so we can resolve it immediately.
For everyone else: please review our verified customer reviews, photos, and recent orders on our social pages. We stand behind the quality of our plants and pots and are always happy to help.
Thank you for your trust and support,
Well Potted Plants — Dubai
