WellCare Health PlansReviews of wellcare.com

2 medications that were covered for $2 my first year went up to $90 the next-- outrageous

Medicare drug plans are a joke and Wellcare is no exception. You can't check between pharmacies for prices. Every pharmacy has a different agreement and sometimes it's actually cheaper to pay out of pocket but you have to call around. They have an online tool but it doesn't work. They have the information, they just don't want YOU to have the information. If you chat or call, the only thing they will tell you is which pharmacy is closest to you. You need an advanced degree and a lot of time to not get cheated. Luckily, I got the $0 premium plan which is exactly what it's worth. I had cigna and they weren't any better. Good luck, Seniors. You're going to need it.

Not even a star. DO NOT APPLY FOR WELLCARE!! My mother has cancer and needs surgery done. She had no idea what she was doing when signing up for this. Her insurance covers everything. Had no idea she even signed up for this trash company! The people don’t listen to you clearly so the information is wrong. She can’t even cancel because this company won’t and is giving the run around. Ridiculous!!

The website is bad, the customer service is bad I'm quite sure but that is the least of the troubles with Wellcare. In 2026, some generics were moved to tier 3 which means your better off with a discount card. And I do use one. There are popular drugs that are simply not on the formulary. You had better make sure you check the CURRENT formulary before rolling the dice with them. I'm stuck until next year with this horrible company but you shouldn't be.

Poor customer service. They called at 6 in the morning, left a message asking me to call back without saying what it is about. I am now losing time on the phone while they are trying to find out what the call is about.

I have a Wellcare Classic Medicare Part D pharmacy plan. Every time I call them, I receive contradictory information. A few months ago, I called to see if they covered Amazon Pharmacy Pill Packs. After explaining to the call rep for several minutes, she appeared to know what I was talking about. She finally said yes. Recently, I trusted her word, only to learn that she wasn't accurate. I have a hunch that they are located offshore, which may be part of the disconnect. Not good! Also, I have pursued prior authorizations and coverage determinations; my doctor had submitted more than one, but they called me yesterday to say they hadn't received the additional references form; therefore, my request was denied. This company clearly is confused and not checking their fax machine. Poor customer service and administration services.

They deny most medications with the reason it’s not in our formulary. They do not acknowledge medical necessity when dealing with physician level reviews. They literally deny care. The minute the new renewal period comes up in October I’m dropping this.

Wellcare denied 2 medications prescribed by my doctor. my doctor submitted a prescription for a medication Wellcare would approve. It did not handle my pain and back spasm so an expedited appeal was initiated. One of the 2 medications was then approved but for the other one I was required to try one of 2 other prescriptions instead. Unfortunately by then it was the weekend and I could not reach my doctor for a prescription so have to ride this out over the whole weekend.