WellCare Health PlansReviews of wellcare.com

This company is a NIGHTMARE to work with. Don't do it unless you want slammed over to their mail order scrips and constantly harrassed by their stupid phone calls that you have no need for. I am looking into filing a complaint with the Attorney General in Missouri. This is ridiculous.

Whatever you do, if you value your health and your sanity, DO NOT enroll with wellcare! First of all, I tried to enroll in a wellcare d snp plan, everything seemed to go well and I got a confirmation number. 3 weeks later I called to ask some questions prior to my start date. They informed me I had been terminated, before I even started! Over the next few days I spent over 6 hours on the phone with them, doing joint calls to medicaid, speaking to over 15 people, just to be told I'm not eligible because it's outside normal enrollment time! Even tho I told them repeatedly I am eligible to change plans anytime I want due to my medicaid status! I finally called Medicare itself who sent a new enrollment and tho it took a couple weeks to find out, I was enrolled no problem! Then I tried calling to ask for a care advocate to access certain benefits, which were the sole reason I chose this company, and the care management agent refused to take my call! I knew the entry level customer svc person could not assist me as I'd already tried that route and don't have energy to waste! I'm mostly bedridden and have complex chronic illnesses as well as being audhd! I'm already in a crash and their consistently incompetent and poor attitude customer disservice has now put me in a meltdown! Stay away from wellcare! They've earned their poor star rating!

Since the prescription donut hole was eliminated and now there is a 600 or so dollar deductible plus a monthly premium, it is cheaper for me to use discount plans for my scripts. Plus the fact that they have bedn calling me EVERY DAY and asking me to call them back. They are more obnoxious than medicare part C sales people. Run from this company

Do NOT sign-up with Wellcare!! I have 7-days left on my Crestor statin meds and I leave tomorrow morning for a 10-day out of state vacation. I run out on July 8th. Wellcare is refusing to allow me to refill it before I take off. They said I can refill it during my vacation only on July 7th. The supervisor just kept re-reading their policy prohibiting me from refilling it a few days early. I stated that I do not even know if I can refill it where I'm going, and why would Wellcare allow me to come within one (1) day of running out of a very important drug in an unknown location...a drug that if I stop taking it suddenly can be life threatening? The supervisor just kept re-reading Wellcare's VERY uncaring policy.

Took a week to get through for a prior authorization appeal/exception to get approved after making me and my provider’s office scared to death they didn’t have all they wanted to approve a medication I have been on for five years then when it was finally approved online CVS still couldn’t access the approval to bill them with the approval as it was a weekend so I have now been without a medication I have been on for five years for a week because all they do is delay paying for any medication for as long as they can and obviously don’t care at all about the patient not having their medication to save their bottom line while collecting the part D money from Medicare. The worst avoid at all costs!

Worst drug plan ever. Will not approve Medicare approved drugs that the patient is more then qualified for. Customer service is terrible. This is a drug plan that refuses to approve Medicare approved drugs, how can that be with a Medicare approved drug plan. WellCare should not be allowed to be a Medicare approved drug plan.

They call my cell constantly despite being asked over and over to stop. They even sent me a letter confirming they would stop, then I got another call the very next day.

They gave me absolutely no warning that they dropped my medication from coverage, they didnt notify the dr or pharmacist either. I was out of my meds for too long. Then when i called they said that there is another medication i can take thats covered, so i told my dr she put it through to the pharmacy. 2 days later i call the pharmacy to ask about it and they said they need authorization, from who? my dr already approved it. So i called wellcare again and then they tell me that the new medication isnt covered either, wtf! I called back to talk to a supervisor and he said im sorry about the misinformation. A total of a week i was out of my adhd meds, abruptly stopped after taking them for 6 yrs straight. Worst week ever. Not to mention i was hung upnon twice while on hold and i think they are based in india. Shit company. And i was on the dextroamphetamine etentended release now im on fast acting Ritalin and its screwing me up, i dont like it at all. The other stuff was way calmer. I dont have an extra 180 bucks a month to pay out of pocket.