WellCare Health PlansReviews of wellcare.com

I really regret using WellCare - they terminated my plan! without sending me an email, letter or phone call that directly said they were not receiving my payments, which I thought were on autopay. Their agent said I was put on a list to get a robo-call, but that would not have cleared the spam filters on my iPhone. To my understanding, WellCare's contract with Medicare and the 2026 Evidence of Coverage expressly says it must provide written notice and three calendar months to pay before terminating coverage. It also requires written reasons and grievance instructions after termination. Medicare (CMS)’s model notices require unmistakable language stating that payment is overdue, the amount and deadline, and that disenrollment will result. WellCare did none of these. WellCare is a low-budget option, but it's customer service is lacking, leading to really expensive problems like the one I am experiencing.

Worst customer experience ever. They cancelled me over $2.70. Never received a bill. They dont care. Just read scripts. I would avoid this company at all costs.

If I cld give a zero I wld! Since Han 2026 I’ve had nothing but problems and I have to do all the work!! At first I was getting billed after Wellcare instead of it going to Medicaid! So they advised me to now this was after I called several times that they need to bill Medicaid as a secondary! But…. U had to call everyone and bring in my card from Medicaid! They had me do everything! Then if I disagreed with a decision or decline of services because my doctor didn’t include enough info they sd I cldnt be transfered to that dept ?? I was informed by Amy the rep who signed me, now mind u this was the first time I switched to a managed care plan, that her job was eliminated and she cld no longer help me! I felt bad for her but she was going to diff position but her awesome help when needed was gone!! WTH kind of insurance is this! I want out back to straight Medicare and Medicaid!! Or a plan that allows me to get answers when I call !!! They don’t even try to help me get proper care or answers!! Horrible experience ! I’m disabled and my brain suffers severe PTSD but I know enough to realize this health plan causes so much stress I can’t have!! PLEASE AVOID!

This is the worst prescription plan in Medicare. Horrible customer service. Their website is confusing. You cannot figure out what drugs cost. Even their robot computer that answers the phone is horrible. Hard to get anything done with these people. I told them I honestly do not think they like Seniors. They difinitely are in the wrong business.

I have been given incorrect phone contact numbers, mistransferred on calls to wrong numbers and the ONLY ONE part of this company that deserves a good rating is their Express Script mail order pharmacy. This company and their internet site and phone assistance is the worse I have ever had to deal with!!! If I had any other options being on Medicare I would dump them in a flash. Again once you reach their Express Script Mail Order Pharmacy line ALL goes great BUT Wellcare Value makes the process of reaching them an absolute nightmare!!!

Wellcare is firmly convinced that my phone number belongs to a customer "Cheryl B". It doesn't matter how many times I tell WellCare that they are wrong. I have climbed up every level of support that I can get to. Many times they have promised me they would stop calling me. They fill out the "do not call" paperwork each time. September 2nd 2026 was the last call. Before that in just the last year was June 25, April 9, January 8, Nov 26 2025. Providers are calling this number assuming that I am in fact Cheryl B, and they are more than happy to share shocking amounts of HIPAA violations with me. I might know more about Cheryl's Health right now than she does, because she's not getting calls from her health care providers and I am. The last time I asked WellCare to stop calling me I had a very engaged and very caring upper level supervisor online who was very concerned about the situation and sincerely wanted to help me and cheryl. That wasn't the person I got on the most recent call, most recent calls have been robotic. They don't care. They filled out the paperwork. They want me off the line. They have fulfilled their obligation by pushing the button. No they aren't interested in discussing how this is going to be different than last time. "Is there anything else I can help you with sir before we end this call?". Actually waiting for a call back from that supervisor's boss, who will hopefully have some insight into how filling out the Do Not Call information again this time is going to be different than all the others. Cheryl, if you are reading this and you need information file a massive lawsuit against WellCare for leaking all of your medical information, just hit me up. Maybe we'll combine it with my lawsuit for harassment and for failure to comply with basic telephone regulations in the United States.

Wellcare/Healthnet when you call isn't the actual insurance company. IT'S A CALL CENTER that is called Cardinal Health in Ohio and it isn't helpful. Just let that sink in. Remember October is open enrollment

I am 80years old with Lupus I was diagnosed by CDC and has been disabled since 1992 my heart is affected by this disease and now I'm have complications with blood clots and I have shortness of breath along with chest pains . My legs and feet are swelling up and I have blue toes and can't walk only to bathroom and can't stand very long. I need a home health care aide to help with bathing,cleaning my apt. I'm afraid to take a tubbath because I have fallen 3times which has caused me to be hospitalized. The Wellcare plan I have has homehealth but they have denied me for the third time and three Physicians has requested me to have help with vacuuming and standing this auto immune issue is becoming worst. I feel that my health is at risk . I have extensive health issues. Please help me. My account is a PPO plan. Aisha Abram -Bell Sept 1 asked for a appeal to there decision .