WellCare Health PlansReviews of wellcare.com

There really should be a ZERO stars option for this outfit. They jumped the price of my part D Supplement from $20 to $70. I submitted a switch to a different plan. They denied it because they say they don't have my Medicare ID. After about 15 hours of horrible phone calls still nothing. Disgusting! Avoid this outfit if you can. A big problem is that there is no way to communicate with them. Their agents must all be off shore. Of about a dozen I had to deal with only one spoke somewhat understandable English. Also the phone connections are totally inadequate. Most of the time all you hear is some distorted, vague mumbling sound.

I sent in a letter to cancel my coverage as of 10/31/2021. Wellcare would not allow this and DENIED my cancellation request. I further requested that no further ACH payments be withdrawn from my bank. Wellcare DENIED my request and at that point ILLEGALLY WITHOUT PERMISSION TOOK MORE MONEY OUT OF MY ACCOUNT!!! The reason for the initial cancellation was due to Wellcare canceling the plan that I was on and putting me into a plan that had a fee of 300% more without my permission. Wellcare is holding me and my bank account hostage and 60 days later still refuses to cancel my coverage and ACH. Pathetic as it is, they are blaming Medicare. BEWARE!!!

A word of warning: Nobody will help you if you call customer service. If you need assistance with anything other than what you can access yourself on the website or the automated phone menu, good luck. Don't expect the customer service reps to understand and/or want to help you. In my case, WellCare took over Care1st/OneCare in AZ and what followed was a labrynthine web of toll-free numbers based on two (? maybe more) continents with people that can't understand you let alone help you. I'm not kidding-- it took them 4 months to fix a simple legacy username issue I was experiencing on the web portal. I got a lot of "we can't change usernames" (?) and escalations with no promised callbacks. Think about that-- it took them MONTHS to fix a mere username issue. Imagine how much they could screw up their actual line of business. I could go on and on about billing/coverage issues, but there's not enough space here or time in my life. TLDR; Awful, AWFUL poorly-run company. You're on your own and on the hook. Medicare should sanction them. Don't enroll, because anything mentioned in these reviews can and will happen to you. You've been warned.

When calling the 800. (844) to ask for a quote it took 3 minutes before they picked up the phone and then the call got dropped ..of they can't even respond to people that are interested in their product how are they going to handle customer service ....very bad...I would not even think of using this company

AVOID. They are not even open on the weekends. It's an answering service???? ARE YOU KIDDING ME? How can a health service have an answering service?

The worst of the worst I do not recommend this insurance In my opinion they are SCAMMERS

Well I came here to do my part in bringing down the Tampa bay area economy and get the GLAZERS OUT OF MUFC but looks like people in this dirty state don't appear to have any morals across the board. We'll be glad to be rid of you. #GLAZERSOUT

More than 4 months has passed , Quarter of the year and Wellcare still refusing to provide me what I requested and I am still paying thousands of Dollars to the dentist without been able to know if those bills are legitimate or not. I requested MORE THAN 40 TIMES from Wellcare: 1-The booklet Description of DENTAL benefits and copayment, schedule (A) 2021. IN ENGLISH, showing (CODE, DESCRIPTION and ENROLLEEPAYS) 2- Monthly DENTAL benefits and copayment statement. IN ENGLISH on papers. Wellcare customer service told me you must request it from Delta dental directly and Delta dental told me we do not accept direct request, because your insurance is Wellcare, you must request the information through Wellcare and wellcare will request it for you from us. I filed more than 20 complaints at medicare.gov against Wellcare, The Wellcare people answering my Medicare grievances are bunch of liars and crooks, all they do is: They send me any document HAS NOTHING TO DO WITH MY REQUEST and they close the case immediately, they do not even answer my emails in which I explain that what I received from them are not what I requested. I requested several times my case to be escalated to higher up management team, also I receive no answer. I filed an Appeal and later I will file a Fair Hearing then I will go to the News with all the evidence I collected against you, let the world know about your scam plus I will post my reviews all over the net let all people know how you treated me as a senior, SHAME ON YOU.