WellCare Health PlansReviews of wellcare.com

I have called WellCare for two weeks everyday multiple times. It seems like the calls go to a call center where no one is fluent in English. They cant solve my problem, and keep telling me everything is "ok" but i cant get my meds and i pay a policy and copay . They deny sending me letters that i read to them , because they say they can't find them in the computer. How is this allowed when they are taking your money. I have no idea what to do they just tell you everything is ok but you don't get your meds. What to do?

This is the worst company to communicate with. The customer reps are nice and well meaning but are not empowered to help. I can’t wait to change companies. Yikes they are a terrible company.

DO NOT GET THIS MEDICARE ADVANTAGE PLAN. Made a HUGE MISTAKE trying it. I understand the possible staffing shortages, however, should I really have to call 3 different numbers to request my OTC, Dental & Vision cards when I signed up in November 2021. I was on hold for 43 minutes waiting for information from Envolve Dental. Absolutely ridiculous. I will be returning to Kelsey Seybold Medicare Advantage plan ASAP.

Customer care is the worst. It took two hours on the phone to get what I thought was a resolution to a problem. I was wrong. Tomorrow will mean another call to attempt to get a membership card. The representatives have poor English language skills and are difficult to understand. Extremely frustrating.

Chat took long time & website awful

I 'almost' signed up with this joke of a co. but wasn't able to get anyone to answer my phone call that I could understand to move forward. This is going to be hard to believe but I was actually on hold through various channels with them for -THREE HOURS-, to the minute. I just kept my mobile phone on speaker while doing other things during that time. Two times a person came on but I had an extremely hard time understanding what they were saying other than an OK? at the end of their sentence. I finally just said 'OK' to see where that went but that took me directly to being on hold again waiting for ???, I never did find out. The last time I had a voice on the other end, the squeaky music stopped and then two people came on talking to each other in mostly mumbles and terribly broken english, I never did know if they were attempting to talk to me or not. Then I got disconnected. This whole ordeal lasted three hours! People, you'd do yourself a favor by looking elsewhere. I can't even imagine the problems one would have in trying to resolve any kind of a problem with these people once enrolled with them. Thankfully/luckily I didn't get signed up.

Absolutely Terrible customer service! Totally uncalled for. Management doesn't care about fixing the problem!!

Horrible customer service they never answer the phone ☹️