WellCare Health PlansReviews of wellcare.com

I recently called Wellcare requesting the status of a referral to a specialist. Well, the fun began...first getting past the automated to a live person. I am an American and I speak ENGLISH and I was greeted in Spanish and told the girl that I don't speak Spanish and asked to speak to a representative in the USA. She agreed and I then got Irish in the Philippines. Once again asking to speak to someone in the USA and I got Alexander in Georgia. I could understand her and she commenced to put my ID number into her system. I had to repeat at least five times my ID number and she couldn't bring up my account!!! I had a seminar to attend and had already been on the phone for twenty minutes so I nicely asked her to call me and leave a message if the referral was completed. OF COURSE, NO CALL BACK! With Health Net Gold I could call Membership and I got a live human being and they directed me according to my needs, or they could answer my concerns. Oh, yes, and I was very easily brought up on their system. Even though it's NOT Open Enrollment I want to change my provider due to this company being a joke and very frustrating to their clients.

A licensed insurance agent signed me up for wellcare Medicare insurance her name is Lisa Sampson told me I would get a 85.00$ otc benefit but when I went online to use it I only got 35.00$ otc benefit. I called her 4 weeks ago and she was going to call me back that day, it didn't happen. I called wellcare ins company more than 8 times but they kept transferring me to a number that nobody answered. This lady Lisa Sampson is not honest she only wants her commission and leave you hanging. Wellcare is just as dishonest as Lisa Sampson. I'm looking for a new insurance company today.🐣

If you want a benchmark for the lowest quality service, dealing with this company will provide you with one. Talking to someone who is proficient in English is not an option. I require a specific medication for a condition I have. When I signed up for Wellcare, I made certain they provided it. In reality, they refused to provide the drug because they claimed it is not intended for treatment of that condition. A simple Google search provides ample evidence to the contrary. During my last conversation, minutes ago, with the same Asian girl I spoke with yesterday, a dog kept barking in the background. Where are these "offices"? I am done with this company, and would advise anyone considering signing up with it to look elsewhere. Now my biggest concern is where my information will end up when this sham of a company goes belly-up, and it will. I gave a single star because I couldn't give less.

My complaint is identical to the one below but I will add that NONE or virtually NONE speak English. Once I called them and heard a chicken in the background. Rep asked me if that bothered me when I questioned his whereabouts. Don't like speaking to third world countries regarding my health plan or lack of a decent one.

Honest, helpful and constructive - here goes. I had to select 1 star to be able to comment. If you don't already have an emotional or mental issue, you will, after trying to contact anyone at Wellcare. You will never be put in touch with anyone who can help you. No questions are answered and no issues are resolved. You will be transferred again and again to others who can not help you. If you try to leave Wellcare a message, ie email, the option does not open. Forget about a chat. I tried that and I am convinced it was either a robot or a person laughing at me while eating chips. Constructive: look into United Healthcare.

avoid - WellCare is owned by Centene Corp which has been sued multiple times in the last several years for selling junk insurance and defrauding states of Medicaid and Medicare funds by not honoring policies written. (Google it. Stay away.) I am seriously upset and frustrated with Illinois Wellcare Assist HMO. I NEED HELP. First, they are incapable of understanding the seriousness of my issue. Which I will brief below. I have bilateral trigeminal neuralgia. You can googleit, much about the illness, it will all tell you it is the worst pain known to humanity. It is nicknamed the suicide disease. Up to 60% of patients will kill themselves in the first five years after diagnosis. I also have severe depression and C-PTSD. I have Illinois Medicaid, Medicare, and Illinois Wellcare Assist HMO. In googling the specifics of this plan you can see it states $4000 in dental coverage for dentures. My dentures broke. I took care of them and after more than 15 years, they broke. Since Trigeminal Neuralgia is associated with the nerve endings in the gums and face - I had all my teeth pulled to help with the pain. This makes a simple thing like breaking my dentures a serious medical emergency. It is BOTH a dental AND a medical emergency. Wellcare had Dentaquest as their Dental vendor. There are no providers in a hundred-mile area surrounding my home. After three weeks of calls and no solutions, I spent five hours on phone with Dentaquest as the customer service called every listed provider to verify that there was none available. I was then told I could "Go out of network." As far as I understand - "out of network" means find a provider nearby and that will suffice. I made an appointment at Aspen Dental. They made impressions and told me what the bill total is. Wellcare and Dentaquest are refusing to pay the bill or find me another provider. They continually tell me they will call me back in 24 hours and they do not. I get on the phone every morning at 8 am and spend my entire day on the phone. Every day I risk that terrible attack that I so fear due to the number of cuts and aggravation on my gums as I try to eat. I cannot sleep. I am having serious anxiety attacks and suffering each day as they jerk me around over coverage that is specified and listed as X is covered up to X dollars. I am falling into a deep depression as for four weeks I have called every day asking for help. They are at this point risking my life over just plain bad business practices. bad faith actors and gross negligence. if you go with these people you will need money for an attorney

They constantly keep asking me if I moved. I spent hours on phone telling them I did not move. He keep calling and sending letters. Years ago I had wellcare when I lived in Florida and switched to a different insurance for better benefits. Recently I relocated to Alabama. An insurance broker convinced me that wellcare had excellent benefits. Since enrolling they constantly denying claims and accusing me of moving. I told them no I have not moved and do intend to. Long story short I file several complaints but delt with people who spoke very poor English. I am fed up. First opportunity I get I am switching insurance. They are incompetent

Wellcare is horrible! Forget trying to explain or discuss your issue with them because they are very hard to understand. They left voicemails asking me to contact them because they had important information for me. When I was finally able to talk with someone they had no idea what it was about. This has happened not only once but twice. Customer service is almost nonexistant! I originally signed up to get money back on my check but it was soooo not worth it! If you are on Medicare and medication please stay away from this company because if you don't you WILL regret it!