WellCare Health PlansReviews of wellcare.com

In general, the coverage is ok. It is what it is. This low rating is for their call center customer service. The only time I call is towards the end of the year to ask their help to explain the changes in the plans. 99% of the time I get an agent who sounds like they speak English but actually has a difficult time conveying the information because their grasp of the English language is horrible. Most of these call centers are in the Philippines. Wellcare really needs to train their agents properly so they can communicate properly.

Otc and giveback program is great. Doctors appointments and other providers take a long time to arrange follow up appointments even longer often times you sign up with a provider and by the time you arrive at your schedule appointment the doctor has dropped the program. I have cataracts confirmed by my eye doctor but my vision is too good according to WellCare criteria To get Lasik surgery. Often times to get specialist coverage you need a referral the doctors are unwilling or unable to get that referral

The only thing good about Wellcare No Premium PPO is the Flex card they provide. It comes with $1500.00 balance that you can use for dental and vision. You need this because no one accepts their insurance. I live just outside Chicago and was unable to find a dentist or eye doctor in their preferred network. They do not cover hospital stays over 90 days. I use CVS pharmacy and had no problems with prescriptions. So, that's why I gave them two stars. Their customer service is ridiculous. You wait on hold a very long time and then you can't understand what they are saying.I would not want to find out what happens if you actually have to file a medical claim. I'm on Medicare and the year is up. I'm definitely going back to Humana. You can't do worse than Wellcare.

This place ruined my life. I entered into this HMO for 5 star review and to save money and and now in hell nightmare. With no end. They put me with 3rd party authorization co ( Seoul Medical Group) that has denied me access to all medical care, even emergency care. I've been put in hold for hours and then hung up on. Medicare won't help me since WellCare has 5 star review - with no admitting of the welfare scum they shoved me into as third party authorization. They won't help me, neither will Medicare, nor SS. I've BEEN DENIED ACCESS TO ANY MEDICAL CARE, Even CRUCIAL CARE. BETWEEN SEVERAL MO WAIT AND DRIVE 2HR THAT I CANT DO. NOR THE INS CO NOR MEDICARE HELPING ME, THEY PLAN TO KILL ME AND YOU ALSO. ENDLESS ON HOLD AND HUNG UP ON. MUST GET LAWYER. FIREARMS SEEM EASIER, BUT NOT REALISTIC IN CA. THEY'RE OUT TO KILL ME SO ITS NOT EXCEPT YOU EITHER. SS wanting to do review and have no access to drs. They are all terrorists. But I wont dIe for them, which is what they want Now I need lawyer, I didn't used to. For the stupid mistake of chosing an HMO to save money. STAY AWAY FROM WELLCARE AS THEY'RE A BAIT AND SWITCH TO THE NAZI PD TERRORISTS BROUGHT TO YOU BY THE CONGRESS. STAY AWAY.

While overall I am satisfied with the reimbursement amounts on the drugs I need I am not happy with how this company operates. At least twice in the last year they have sent a notice by mail that my bill was not paid and my coverage would be terminated. This bill is charged to my credit card once a month. I pay my bills every month and have a credit score well over 800. So, on the phone with customer service to someplace in a non English speaking country. I had an hour long call with 2 different people I could hardly understand. I got my wife on the phone because she can hear better than me. She had difficulty understanding them also. Result? I think I got the bill paid with the credit card I have always used for this but they cannot explain why the monthly charge to the card was not accepted. Put customer service in an English speaking country!! My other gripe is the too automated system they have. I take several maintenance drugs and if I don't watch I end up with way too many pill bottles. Also I will receive letters in the mail saying they won't fill a certain prescription for some reason but that bottle of pills comes in the mail the next day. The right hand doesn't know what the left hand is doing obviously.