WellCare Health PlansReviews of wellcare.com

DO NOT buy from this company!!! Effective 1/1/25 they are cancelling contracts with all their hard working agents and not paying commissions on existing and new business. Outright THIEVES! Stay away from these people.

Even one star is too much. It is a big lie. Long processes. Initial approval and then services get denied. I have patients waiting for a simple CT scan for months. Records are being sent and they keep denying and denying. Literally last denial came through because "records were not legible"! I work in an underserved area. Wellcare got so many business with making numerous promises to the patients. It is a human tragedy. Very sad. Very disgraceful.

Had a prescription denied as 'not covered' by Wellcare. Called their customer support. Spoke with a person offshore who barely could communicate in English. She looked up an alternative and what she found was not even remotely an alternative option. My recommendation is to avoid Wellcare.

Zero Stars. The parent company for Wellcare is a conglomerate for-profit corporation with a system in place where everyone who is enrolled runs in circles to complete unreasonable tasks, such as a 72-hour turnaround time for your doctor to review and return a prior authorization. If you don't meet that, then you get "timed out" and have to start the whole process all over again. You sit on hold for two hours every time you call...only to find out that coverage for BASELINE RX is denied. I have been in touch with Wellcare for four months to get ONE prior authorization through their pipeline before I run out of medicine. I am a healthy person. I don't know what it would be like for people who have multiple medications. This is set up for their parent company to report profits to shareholders and has nothing to do with healthcare. They have a "Help Desk" which is like something out of George Orwell's 1984. The help desk puts you on hold and runs you in circles until you give up and pay out of pocket. That is Wellcare's bottom-line goal. I didn't know about Trust Pilot when I signed up for this horrendous company, but now reading the reviews I see I am not alone. They have no contact/help number or email for the company and neither to their supervisors, so no accountability. No way to get questions answered, beyond the Help Desk, which is a dead end. This should be illegal.

I went to the website to log on. The entry process drop me off at 4 other sites, none of which allowed me to logon. Forty-five minutes later, customer service enabled me to logon. Subsequently I learned my assigned doctor retired LAST YEAR. Better? The entire medical group no longer accepts WellCare, for two years now. In summary, the website contains extremely outdated and useless information.

If I could give less I would. This company cancelled my Rx plan saying I did not pay. I have all the receipts and they refuse to reinstate. Now I will be charged an extra year penalty for not having a Rx plan. When you call you cannot understand the people who speak very broken Englisgy DO NOT ENGAGED THIS COMPANY FOR ANYTHING

Worse customer service ever. They give you a standard response no matter what the question is, they never have a direct answer and every phone call takes atleast 20-30 minutes and you will still not have an answer. They pride themselves on delaying patient care I think.

Social Security changed to Wellcare for my prescriptions. 4 out of 5 are not covered. Worst coverage I have ever had in 6 years. they sent me a letter approving one temporarily and said from now on I have to pay for it.