WellCare Health PlansReviews of wellcare.com

This company is about as greedy as they come! I'm retired living on a tight fixed income of social security. I've used up all my savings in this tough economic times. I depend on my cost of living adjustment each year with S.S. And this greedy company took my entire cost of living adjustment for 2026. And actually took an extra $4 per month out of my S.S. I'm now making less that I did in 2025. Unexceptionable!!!

This company just provided one of the worst customer service experiences I've ever had. I received a letter informing me that a medication requested by my doctor was not on their formulary, and to contact them regarding alternatives. The Wellcare agent I spoke with completely unintelligible, and was not able to provide any answers to even my most basic questions. I wish I had checked Trustpilot prior to choosing Wellcare, since it seems I'm having the same experience as many other reviewers here.

This Medicare provider company doesn't care at all about it's customers unless they are able to convince customers to get numerous unnecessary invasive medical procedures that they try to force on them. Customer service representatives say that they are going to help, but never get anything accomplished on their end. They leave customers in limbo for weeks at a time and all you will ever get when they know they're in the wrong is a very simply written letter of apology that does absolutely nothing to resolve any issues. They cannot be trusted. Their word means nothing when it's totally fake and they never try to resolve any issues in a timely manner. I've called them over half a dozen times to get my issue resolved and nothing ever gets resolved. They are useless!!!

AS A SUBSCRIBER I JUST RECEIVED A PACKET FOR MY RATE INCREASE.THE LETTER IS 1/4 OF A PAGE FOLLOWED BY 4 PAGES LISTING EVERY OTHER LANGUAGE ON THE PLANET.IT IS NO WONDER THEY HAVE TO INCREASE PREMIUM'S ON ENGLISH SPEAKING POLICY HOLDERS

I've been trying for over 2 weeks and have spoken with 5 different people to help me get my online access to my Wellcare.com account and Spendables account. When we finally tried to place a Spendables order with a representative, they didn't even have the over-the-counter medical supply items I needed, so I'm going to have to find a way to pay for them myself with all that money in the Spendables account that I can't even access. The Spendables account is the only reason I signed up for Wellcare in the first place and can't access it. And although, it has been corrected, they even initially assigned a PCP 100's miles away. The IT "ticket" could take 2 weeks to be filled. I tried to get an IT ticket 2 weeks ago, and the rep didn't fill in all the information correctly, so now it will end up being a month total before the online access problem is solved. Wellcare also inundates with sales calls so frequently that it's almost harassment. While I'm stuck with Wellcare for now, I wouldn't recommend them. The last person I spoke to did not care. I'll just throw that one in, but the others were very nice, but simply couldn't fix my problem.

I really like their Wellcare Medicare Part D so I signed up for Wellcare HMO Simple, it had tons of perks. However when I looked for doctors and chiropracters near me there were very few to choose from and far away from me. I quickly tried to cancel it but it takes a month to get back to Medicare Classic who has tons of choices.

So glad I visited Trust Pilot today ro read reviews on WellCare. I was signed up for their RX plan and received a payment coupon book yesterday. Since I haven't talen a prescription drug in 38 years as I am into holistic medicine and since I now have VA Rx I decided to cancel. What a freaking ordeal which almost seems illegal.You don't have to "explain" to anybody why you want to cancel an insurance plan or answer any questions for them.These people need reined in, They are totally out of line.

I should have read the reviews before signing up with this terrible Company. I don't know how they remain in business. Terrible customer service. They don't deserve even one star. I don't recommend this outfit. Agents don't have a clue what they are doing either. I filed a grievance against them today.