WellCare Health PlansReviews of wellcare.com

I only signed up with their prescription plan for the savings. I only take 2 very cheap prescriptions. However they deduct my premium automatically from my bank account and yet keep sending me notices of non payment. Their absolutely horrid AI phone system keeps giving me different amounts and hangs up. I have never encountered such amateurish Ai. It lacks simple voice recognition. After speaking to 5 reps no one could give me an actual amount so I simply paid what I thought I owed. My card is from 2023 and no new ones ever arrive. With the few medications I take I am just going to use one of the pharmacy discounts that now exist. I will let my subscription with them run out in April. As someone else pointed out the reps can barely speak English and their reading comprehension of it is even more abysmal.

Wellcare is a scam! They will entice you to switch to them by telling you that you will get a spendables card with 180.00 added to it every month to buy groceries, gas, pay utilities and to spend pretty much however you want, THIS IS JUST A BIG LIE, They do send you a card but it will only buy what they like call over the counter items, You pick up groceries off of a counter and you lay them on a counter to pay for them but according to Wellcare they are not over the counter items, according to Wellcare in order for your spendables card to buy groceries and the other stuff they claim upfront that you can buy with you must have 2 series illnesses verified by a doctor but they have covered their bases on this also because in the beginning they have you fill out a medical questionair and if they find out that you have any type of illness then your application is denied! So like I said in the beginning WELLCARE IS NOTHING BUT A SCAM

I just started using them as a drug coverage for Medicare. January I had a small problem getting a prescription filled but they fixed it in 30 minutes. Now it is February and I had to file a complaint with Medicare for the same medicine. Wellcare decided they wanted me to do a 7 day step up for the meds then start the 30 day supply with a pre-approval first. They are the worst I have ever dealt with. RUN AS FAR AS YOU CAN FROM THEM. THEY DONT KNOW WHAT THEY ARE DOING.

They denied coverage on three different inhalers. I called to find out why and could not get an answer. Just a s*** show. Avoid

The worst insurance company I have ever dealt with. Their website is terrible. I will not be using them next year.

Previous card was easy to pay bills, gas, shopping. The new card - you can buy headache only.

This is the worst group I have ever dealt with in my life. Today is January 23, 2025. I have yet to receive my first prescription. They have called me about every prescription. My doctor has put in. They ran me out of alprazolam which can put you into a seizure. And they still wanted to talk to my doctor as to why he prescribed what he did. Everything I do they hassle me. It takes 4 to 5 phone calls and I’ve yet to get a prescription. I had Aetna Silverscript before this insurance company talked me into switching I will go back to them as soon as I can as of now I’m quitting well care and paying cash through good RX. Just try it. All well here has is AI people who transfer you to one place to next can’t get a hold of them and they could care less if you run out of medicine I’m so disappointed in my insurance agent and this company I can’t believe represents our Medicare terrible and the people who represent them terrible

I haven't used the health insurance yet but I have questions about the spendables card. I've called twice and I think I was given the wrong information the first time bc I'm apparently not eligible for the food and gas benefit. The second time I called I was told to scan an item at the store to see if it's covered. The website doesn't give enough information to understand what is and is not covered and why. The first woman I spoke to said she was going to send me a catalog, but I think she was under the assumption I qualified for the food benefit, so if the catalog doesn't explain that, it will not do me any good. I'm still confused.