WellCare Health PlansReviews of wellcare.com

Here is the note I sent them, just before I filed a complaint with Medicare: Hard time logging in, called talked to Carla, she couldn't help, I was on hold, tried logging in again, for about the 6th or 7th time, was able to, JUST when I was about to unlock your LOOCKED UP and HIDDEN formulary, I got logged out suddenly. I will try logging in again, after I get this note to you guys. You people need to completely re-vamp this ridiculous Mickey Mouse web site, hire a web content company that KNOWS what they're doing and start over. I've been over an hour just trying to get the formulary. Oh, and the web site that's on the card you guys sent me is NOT where I can get the formulary. I am ANGRY!!! I'm going to contact the Texas Board of Insurance about this. And I'm going to note on TrustPilot, the BBB and Consumer Reports about this situation. I'll also be contacting Medicare. They need to remove Wellcare next year. I am SO SORRY I signed up with you guys, and I will tell anyone who will listen. I checked the Tx Dept of Ins, they referred me to Medicare. I've filed my complaint there. Now on to the BBB and Consumer Reports, as well as any other entity that will listen.

Wellcare is the absolute worst in all ways!! They will deny everything, then put you through phone hell with non english speakers for hours. Stay as far away as you can!!!

Wellcare is the worst plan I’ve ever used. The representatives tell you completely opposite things from moment to moment and day by day. For the exact drug, they will tell you it is formulary, then the next day they will tell you it is not formulary. The estimations they give you for the same drug on the same day, the same dose, will vary by hundreds of dollars. Totally incompetent horrible company. Avoid at all costs.

I had CIGNA. I was told by my healthcare agent that there were two other plans that were better and less costly and one was WellCare. Before I went with them, I made sure they covered all my medication’s. It turns out the information they gave me was completely false and all my medication’s are twice as much as they were with CIGNA. I want out. It’s been a nightmare and I’m not saving money. I’m paying a lot more money.

My experience with Wellcare has revealed a fundamental failure in both product design and corporate ethics. The organization relies on a convoluted, mandatory appeal cycle that effectively offloads its internal administrative burdens onto the customer. ​Requiring a beneficiary to navigate high-friction bureaucratic hurdles just to receive promised services is not merely a technical oversight—it is an affront to the consumer. I firmly believe that if a product is structurally sound, it should not require a 'remodeling team' of appeals to be functional. As a professional who prioritizes integrity and functional design, I find Wellcare’s reliance on systemic friction over customer satisfaction to be unacceptable. I have officially halted all engagement with this process, as I refuse to support business models that weaponize bureaucracy against the very people they are meant to serve.

I have given Customer Service a number of opportunities to actually perform. They have failed at every chance. The agent could speak very little english. They had no idea of the plans coverage. They even told me that my converage wasnt going to change. It did a great deal. Trying to sign into your account is as crazy as it gets. Cant sign into an app, the site or get use the automated system on thier phone line. ex. had to enter my d.o.b 3 times for it to recognize me as a member. Really sad. I am sure this go around will be the last time with this company. I expect they will be denied by the Medicare and Medicaid to offer plan D. very soon.

I just started the Wellcare Advantage plan with the spendables card in January. I was so happy about the card. Wellcare agents will outright lie to get you to sign up. They will tell you that you can use the Spendables card to get----------- Healthy fruits and vegetables, fresh meat You can buy gas for you car You can use the card to help with rent, utilities and even internet I can't even remember what else I could use this "magical" card for. But it's lies UNLESS you have some chronic illness (like cancer), are not expected to live long, I think being in a nursing home qualifies you. In reality you ONLY get OTC items and you DON'T get a list of what you can get. You have to use the Spendables app to scan the items you'd like to get to see IF they qualify. And, guess what the app won't even open a lot of the time, freezes or keeps taking you back to sign in. And, if you can get it to work probably 90% of the items you scan do not qualify! Wellcare has one of the highest OTC amounts I saw. But, they could give you $1,000 a month OTC and it's not going to help you if you can't use it. The only reason Wellcare offers a good OTC amount is because they know there aren't enough eligible items for you to spend your Spendable balance. If I had found Trust Pilot before I signed up for Wellcare's "DISADVANTAGE" plan, I'd moved on and kept looking.

Signed up for a zero premium PDP option for prescription drug coverage. This year (2026) they raised the rate to $8.20/ month. Not awful but also not necessary. On top of that, they moved one generic drug from Tier 2 to tier 4 increasing the cost from $0 to $32.00. This particular drug is generic and produced by more than 15 companies in the US. The listed wholesale price is between .10-.50 cents per tablet. They didn't move the drug for clinical resins or acquisition cost resins. They clearly moved some drugs to a higher cost to satisfy their balance sheet. Reprehensible behavior. We will be switching plans at next open season.