JeannetteCabanis-Brewin
I previously left a bad review over a…
I previously left a bad review over a mask order which never arrived, and for which I had been unable to get a refund. However, since then, the company wrote to me and made things right .... because of the Trustpilot review, apparently. I appreciated their response but I still don't think you should have to complain on a public forum to get customer service. Thus the missing star.
Response from WellBeforeFeb 17, 2022
Hi Jeannette, thank you for your kind words. I would like to personally apologize if you feel you had this need in order to receive a good service. By any means this is our intention, but instead to catch as well the bad reviews and try to evaluate what went wrong with all cases if something was not done right. We hope that one day we will be able to provide a perfect service everyday, but we also understand sometimes this may happen. Please rest assured we took your case as experience to improve. Best Regards.