WellBeforeWellBefore is on a mission to provide the world with accessible and affordable personal protective equipment shipped quickly from our Dallas, TX warehouse straight to our customers' doors. Shipping time takes 2-5 days max anywhere in the US.
WellBefore (wellbefore.com) has 9,926 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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9,926 approved reviews, newest moderated first
Robert M.
Excellent product Rapid response.
Response from WellBeforeMar 8, 2022
Thank you for sharing your experience, Robert! We know how important it is for you to receive fast service, that is why we work as fast as possible to solve our customers' concerns. Stay safe!
R. C.
Although the masks are well made, the ones I received were unwearable as they were too small and left red marks on my face when I tried wearing one. I tried to contact the company by calling their phone number but have been unable to reach them and, therefore, am left with unusable masks. I am sorry to leave a negative review as I believe they are well meaning and, as I said, they are of good quality but I have also been unable to exchange or return them as the company was unreachable.
Response from WellBeforeMar 8, 2022
Hi Chaiken, thanks for reaching out to us and we're sorry to read you had issues reaching out to us. After checking within our database, you had an email sent to us yesterday and you started the return process, which we would be excited to process immediately and help. As for your previous try to call us, we are sorry about that, but we hope you understand we had our lines collapsed back then due to the large volume of orders we had, but now that we are back on track, we are happy to provide the full service to you and make an exception within our waiting times for you. We hope we can make things right now. We will be looking forward to your reply.
Yolanda Q.
High quality materials, on time shipment, and great selections in stock. The ear loops never broke on any of the KN95 or N95 masks that I ordered over the past few months. The traditional folded KN95s were slightly too big for my face and I ordered a size small but the nose strip doesn’t fit as snuggly as I wish. This causes my glasses to fog occasionally, but I still feel safe using this brand. I’m a repeat customer for a reason.
Response from WellBeforeMar 8, 2022
Your continued support is highly appreciated, Yolanda! We’re glad to hear that the masks are working well for you! Tale care. :)
Mandy
Excellent masks! I have a small face and while they are cover a large portion of my face, they fit snug all the way around. Comfortable. And I appreciate that they loop behind the head versus behind the ears. Much more comfortable for extended periods of wear.
Response from WellBeforeMar 8, 2022
Awesome share, Mandy! Thank you for this wonderful review! Stay safe. :)
Susan Z. M.
Great mask, great customer service!
Response from WellBeforeMar 8, 2022
Susan, thank you for the awesome review! We’re glad to hear that the masks are working well for you! Stay safe. :)
Satisfied C.
I have made multiple purchases of the small and regular KN95 masks for my family. We appreciate the individual wrapping which makes carrying extra masks convenient and clean. Love the choice of sizes and colors.
Response from WellBeforeMar 8, 2022
Thank you for sharing your experience! We’re happy to hear the products are working well for you! Take care. :)
Lenny V.
The Wellbefore team is professional and efficient. During these challenging times with staff levels low as well as product invemtory Wellbefore came through with flying colors. I got to order what I needed and received them in very good time. I will definitely return for further purchases.
Response from WellBeforeMar 8, 2022
We thank you kindly for your kind words, Lenny! We’re happy to be of service and we’re glad to hear the products are working well for you! Take care. :)
Heather
I'm very pleased with the KN95 masks I bought from WellBefore.com. They are the only ones I've found that don't make my ears hurt (because the straps are big enough). They also stay off of my lipstick and the Small size is short enough that it doesn't get in my eyes like other masks tend to do. I also bought some of the deluxe 4-ply surgical masks, which I also like except I didn't get adjustable ear loops and so the ear loops are slightly too small and I can still wear the mask but my ears will get sore. But the KN95s are PERFECT. I plan to order more for when the next Coronavirus variant comes around.
Response from WellBeforeMar 8, 2022
Thank you for sharing your wonderful review, Heather! We're sorry to hear that the 4-ply didn't work out well. Our team will be reaching out to assist you with this concern. Stay safe!