WellBefore is on a mission to provide the world with accessible and affordable personal protective equipment shipped quickly from our Dallas, TX warehouse straight to our customers' doors. Shipping time takes 2-5 days max anywhere in the US.
WellBefore (wellbefore.com) has 9,926 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
Also known as
wellbefore.com
Website
wellbefore.com
Category
Health Equipment
Location
Farmers Branch, Texas
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 98% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
I love love love the 4-ply masks I bought from you! They are of the highest quality. My Dad breaks out from other masks but not yours! The kn95’s I ordered in regular bc all things that size normally fit me but they were too large. Quality is never the issue with your company- top notch!
Response from WellBeforeMar 12, 2022
Thank you for sharing your review, Mindy! We’re happy the masks are working well for your dad and we're sorry to hear about the sizing concern. Our team will be reaching out to help you. Stay safe! :)
JW
JW
Masks were of very high quality
Masks were of very high quality. N95 and kn95 were individually packaged. Very high quality masks and would recommend.
Response from WellBeforeMar 12, 2022
Great review, JW! We’re happy to hear that you are happy with the quality of our products! Take care. :)
CA
Carol
Great product-fast delivery
I could not believe how quick the k95 masks arrived. The masks were used for airline travel and aboard a cruise. The product was superior to others that I have tried. Very comfortable and easy to breath. Will definitely reorder.
Response from WellBeforeMar 12, 2022
Thank you for the awesome review, Carol! We’re glad to hear that the masks are working well for you! Stay safe!
GM
Godzilla M.
Very happy with these masks
Very happy with these masks! Best KN95 masks I have found for both adults and kids! Individually wrapped is also very helpful for travel etc. Highly recommend!
Response from WellBeforeMar 12, 2022
Thank you for the recommendation, Godzilla Mom! We’re happy to hear the products are working well for you! Take care. :)
PE
Peter
The staff was easy to work with once we…
The staff was easy to work with once we made contact with each other. Website could use some work. Thanks.
Response from WellBeforeMar 12, 2022
We appreciate you for your kind words, Peter! Thank you for the feedback about our website. Rest assured that we will be finding ways to keep improving. Stay safe. :)
JL
jlnsen
So disappointed with this company
So disappointed with this company. It used to be great, and I ordered several times. But this time my package got lost after 3 weeks - and though they offer to replace the lost order, they claim "Once it has left our warehouse, the item is no longer our responsibility" We all know that, but we aim to shop with companies that still offer customer service and help out. I asked to expedite the replacement - since I ordered 3 weeks ago. But no, they can't. They can ship via the same very slow service, 3 - 4 weeks. I'll order from another company going forward.
Response from WellBeforeMar 14, 2022
Dear jlnsen, we are sorry for not being of help with your order this time. We thank you for understanding how the shipping process works, however, as our staff mentioned, seems there was a confusion, as we offered a reshipment to be processed with an expedited shipment since we understand your frustration on not getting the package on time, although it was still on transit, and you are completely right about receiving service.
Although we are not able to process a faster solution on economy shipments and in this case we can't take care on filing claims with services giving the shipping type and have to wait a determined period of time before filing a claim (as we clarified), please note that any expedited or faster shipment give us a wider space to take faster actions. This mean that your most recent order you've placed with us on Friday March 11th with 2nd Day Air, we will be able to assist directly with the courier, and you don't have to reach out to them.
That said, we are sorry for not having the ability to provide a full service giving the shipping type you selected, but we also thank you for trying our service once more. If you ever need assistance, let us know. Stay safe.
JA
Janice
Good products at good prices and…
Good products at good prices and excellent customer service. Really can’t ask for more than that!
AT
AT
I’m a teacher
I’m a teacher, this is my second shipment and I tried a variety of new masks. I feel safe and secure in them. They all arrived quickly.
Response from WellBeforeMar 11, 2022
Dear AT,
Thank you for your amazing comments! We value your feedback and can’t wait to serve you again. Be well!
