WellBeforeWellBefore is on a mission to provide the world with accessible and affordable personal protective equipment shipped quickly from our Dallas, TX warehouse straight to our customers' doors. Shipping time takes 2-5 days max anywhere in the US.
WellBefore (wellbefore.com) has 9,926 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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9,926 approved reviews, newest moderated first
WC
Very Quick shipping. I ordered the wrong size and opened the package.
Response from WellBeforeMar 30, 2026
Thank you for your review! We’re so glad to hear your order arrived quickly 😊 We also understand that you ordered the wrong size, and our team will be following up with you via email shortly to assist you further. We appreciate your support!
HOC
Excellent customer service and great products. I especially like that they offer a subscription option which provides discounts.
Response from WellBeforeMar 24, 2026
Thank you so much for your five stars review! We’re thrilled to hear that you’ve had a great experience with both our products and customer service. It’s wonderful to know that you’re enjoying the subscription option and the added savings it provides. We truly appreciate your support and look forward to continuing to serve you!
Deborah H.
Great products. Excellent customer service. Highly recommend.
Response from WellBeforeMar 18, 2026
Thank you so much for your five stars review! We’re thrilled to hear that you’re enjoying our products and that our customer service team was able to provide you with a great experience. Your recommendation truly means a lot to us. If you ever need anything, please don’t hesitate to reach out—we’re always here to help. Thanks again for your support!
Anonymous
Quality of these masks is terrible. I thought I was ordering the same quality as before but these don’t even fit my chin, too loose and useless. So disappointing
Response from WellBeforeMar 18, 2026
We’re very sorry to hear about your experience and sincerely apologize for the inconvenience. We would really like to understand what may have gone wrong, as our masks go through multiple quality checks to ensure proper fit and performance. Your feedback is important to us, and we’d appreciate the opportunity to look into this further. One of our Wellness Advisors is already reaching out to assist you and provide the best possible solution. We truly hope to turn your experience into a 5-star one.
Michelle
I placed an order and no longer needed it. They responded immediately, canceled the order and processed my refund. I am amazed with the fast resolution and excellent customer service!
Response from WellBeforeMar 17, 2026
Thank you so much for your wonderful review! We truly appreciate you taking the time to share your experience. We're delighted to hear that our team was able to assist you quickly and make the cancellation and refund process smooth and hassle-free. Providing prompt, reliable support is very important to us and your kind feedback means a lot. If you ever need assistance in the future, please don’t hesitate to reach out—we’re always happy to help! 😊
Regina P.
Thank you for top notch merchandise and amazing customer service.
Response from WellBeforeMar 17, 2026
Thank you so much for taking the time to share your experience and for being a loyal customer over the years! We truly appreciate your continued trust in our products. We’re sorry to hear that the KN95 masks did not provide the same secure fit you’re used to with the N95 masks, but we’re very glad our team was able to reach out and help make things right. Your comfort and confidence in our products are extremely important to us. It means a lot to know you’ve been with us for years, and we’re grateful for your support. If there’s ever anything we can assist you with in the future, please don’t hesitate to let us know. Thank you again for your kind words and for being part of the WellBefore family!
Parker P.
I did not receive the package
Response from WellBeforeMar 12, 2026
Thank you for sharing your feedback, and we are truly sorry to hear about your experience. We completely understand how frustrating it can be when a package does not arrive as expected. After reviewing the shipment tracking, it appears that the carrier attempted delivery and left a notice indicating that the package was redirected to a local post office for pickup. According to the latest tracking update, the item is currently being held by the postal service and should be available for pickup. Unfortunately, once an order leaves our facility and is handed over to the shipping carrier, the delivery process is managed entirely by the carrier. In this case, the postal service controls the delivery attempts and pickup arrangements, and we do not have direct control over those procedures. That said, we truly want to help resolve this for you. One of our Wellness Advisors has already sent you a private email and would love the opportunity to improve your experience.
Julie P.
Always great service and quick shipping
Response from WellBeforeMar 12, 2026
Thank you for your kind words! We're so glad to hear that you’ve had a great experience with both our service and quick shipping. We truly appreciate your support and look forward to serving you again!