A superb selection of pet friendly Holiday cottages and villas at cheap prices throughout Europe. Enjoy our low cost holiday accommodation at unbeatable prices with Welcome Cottages.
Welcome Cottages (welcomecottages.com) has 70 customer reviews on Five Star Index, with an average rating of 2.0 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listingShowing 49 reviews with 1 star · Clear filters
Lee G.
Zero. We have a holiday booked and paid for in August. The property contacted us direct and stated welcome cottages had cancelled our holiday and rebooked the slot for someone else. They have our money and we don’t know if we’re going. You can be on the phone for hours with no reply and no answer to any emails. We sent an email 27/5 no response yet.
russ W.
Had a weekend booked for the end of March, due to obvious reasons couldn't go. Was happy to take the voucher, but after unsuccessfully trying to use it on 2 occasions asked for a refund as the holidays that are left are seriously overpriced. Three refund requests not even an acknowledgement. As per the cma guidelines I will get this refund
Sharon P.
Abysmal, in fact non-existent, customer service. I urgently needed to speak to someone about our booking in early September and have been trying to get through for nearly a week. Over four hours holding on the phone and two unanswered emails and still not able to make contact. What are customers meant to do?
david rigg J.
They do not pay the host, please don’t use these scam merchants.
Aimee P.
We booked our cottage in January 2020 for an August holiday and were pleased to receive an email to say we wouldn't need to pay the balance until 3 weeks before we were due to leave. When that due date arrived we wanted to speak to someone to ask if we could amend our booking to 1 week rather than 2 weeks due to a change in circumstances. I made 3 unsuccessful phone calls where I was on hold for nearly an hour, and my emails remain unanswered. In the end we just had to cancel it completely and have booked something else with Hoseasons. I understand Welcome Cottages must be extremely busy at the moment but this complete lack of customer service is poor. I would not recommend them.
Shona M.
Again zero stars, we were due to go on holiday tomorrow but we have been cancelled. We did not cancel, no correspondence. Spent two hours on hold trying to find out what is happening. Used email, messenger no luck. Are we going on holiday? ...., we have used this company for years but no more...
Anthony M.
Steer well clear of this company. Terrible customer service. 4 emails not responded to. On hold on the phone for over an hour with no response on 8 occasions. Absolutely awful. They should be closed down.
Kelly H.
We have been trying to cancel our holiday since the 24th June, i have sent 4 emails, 2 of which i received an automated response, called daily only to be left on hold for hours and still unable to get through and finally i posted on their Instagram page, still nothing. We are due to pay for it next week and i am sure they will be in touch then but this is really worrying me and i would like a response NOW!
