Welcome CottagesReviews of welcomecottages.com

Lovely cottage but dire customer service from Welcome Cottages. Covid has made life a lot more difficult this year and our attempts to rearrange our May holiday was met with dead phone lines, unanswered calls and hours 'hanging on'. We spent hour after frustrating hour trying to speak to a human being. We researched and rang every possible number linked to Welcome Cottages and Hoseasons and did eventually speak to someone. The lady were very helpful and understanding but our overall experience was such that I would never use Welcome Cottages again. Computers are great but sometimes we really need to speak to a human being!

One star seems a bit excessive for Welcome Cottages (part of Hoseasons). I have been attempting to cancel a September holiday for some 3 months. Initially I sat on the phone for several dozen hours. Then I emailed them. Then I sent a recorded delivery letter. All this to ensure that the date of cancellation was within max refund entitlement. Still no response. Kept trying by phone and eventually got through. The booking hadn't been cancelled and I was offered a small sum back. No sense in shouting at the unfortunate call handler so I asked who to complain to - the Managing Director was suggested. I sent a recorded delivery letter to her/him. That was a few weeks ago - and ... still no response. An apology for delay at any point would have been decent, but as things stand it's obvious this company is utterly incompetent and with no customer awareness. Incidentally I contacted the cottage owners directly early on in this pantomine. They had had no contact from unWelcome Cottages so they too would have lost out on a weeks booking without my notifying them. So if you are letting a property do not do so through this lot. And if you are looking to book a holiday cottage, do not under any circumstances pass any money to Welcome Cottages.

Cant get through by phone and dont answer emails. Shocking.

Booked a cottage with Welcome Cottages as a last minute break only to get a response from the cottage owner saying it was already booked for the dates. I have emailed Welcome Cottages to tell them that it was already booked and have had no response, I have also tried calling them and cannot get through. They have taken payment in full and still send me confirmation of my booking even though it is not possible. Do I need to say more! Don’t use these fraudulent con artists.

Stayed at dove cottage at the railway inn Acklington it was the worst weeks stay the fridge had water leaking in the sofa was real low to the ground one single bed the slats fell through so had to sleep on mattress on floor the double bed was very high smelt of damp the manager of pub and owner not helpful mould in shower had to leave one night early as had it couldn't stay any longer

Had to cancel due to my father in law being admitted to hospital seriously ill Took 3 days to get through and when I finally did. I was told all I would get is a refund of 20 quid due to late cancellation. I cannot believe someone can be dying in hospital and all the customer services lady could say is well all you can hope for is a full recovery or a peaceful death. I wasnt expecting a refund but I found out that less than 24 hours later they had relet the cottage and that when this happens they usually refund you in full. I havent heard a thing from this company never mind seen a 20 quid refund. We have used this company for years and I doubt we will use them again. In the long run the health of my father in law is more important but it comes to something when the company dont see this is not right.

It always boggles my mind how a company's standards and reputation can fall so low, yet their prices continue to rise massively. I have booked many holidays with Welcome over the years, and you could always guarantee prices to suit every pocket, and accurate descriptions of properties listed. Not anymore. Their prices have now risen so much, that I only book with them if there happens to be a reasonably priced out of season property, though this is getting rarer and rarer. I now pay for a week in February, what I used to pay for a week in summer, only a few years ago. My most recent stay was a few weeks ago, up in the North East. The property was filthy, even though the owner/cleaner had a full 8 hours to clean due to the later arrival/earlier departure time. I had to clean the fridge, cooker, washing machine, utensils and shower before use, despite the fact the extra cleaning time was supposed to be for 'super deep cleaning due to covid'. The photos on the website are so old, and bear no relation to how the property looks today. They showed a neat, spacious outside seating area, when in reality it was a dank concrete enclosure, overrun with dying plants and a rotting wooden table. The area I stayed was devoid of anything to do, and was very rundown and rough. The few places of interest were shut because of 'the pandemic'. I emailed Welcome full details of my issues and have still not received a response over a week later. I did a 'Reevoo' review as requested, but this will probably get removed due to the low scores. Welcome, and reevoo, both claim this doesn't happen but it most definitely does - it's happened with 2 of my reviews in the past. Welcome used to have a good, solid reputation that I felt I could trust, now it's a lottery if your holiday property will be as described or not, and that's if you can afford their prices in the first place.

Booked with welcome cottages for June this year decided to cancel due to covid 19 welcome cottages got in touch and it was agreed that we would move the holiday to September we having decided we don't want to go in September have email them on numerous occasions only to get no response have tired phoning again can't get through to anyone got a email saying my balance was due sent a reply saying I needed to cancel it which we have been trying to do for the past 3 months or more still no reply would definitely not be booking with them in the future