Steve M.
Welaxhome fights / refuses to offer refunds
I tried to cancel an order I made in error and now the company is fighting processing of the credit card refund even though the merchandise (sofa) never shipped! They keep delaying asking if I want to buy something else, and after days of telling them NO, please issue the refund, they agree - but then don't actually process the refund. The bank shows no refund issued by Welaxhome! The company is based in China and I get heavy vibes they are a dishonest merchant! Now I have to go through the trouble of filing a formal claim with my bank. Avoid Welaxhome at all costs.
Response from WelaxDec 11, 2025
Dear Customer, Thank you for taking the time to share your feedback, and please accept our sincere apologies for any disappointment caused regarding your recent order with Welax. We value your input and would like to provide further clarity on the situation to ensure transparency. When you initially contacted us to cancel your sofa order due to a preference for exploring other color and style options, we first offered to arrange an exchange for a different color, hoping to better accommodate your needs. After you declined that option, we immediately proceeded to cancel the order and initiate the refund process as requested. Please note that refunds typically require three to five business days to be fully processed and reflected in your account. As the timeline included a weekend, this may have contributed to a perceived delay in the refund posting. We sincerely regret any concern or inconvenience this may have caused. Should you have any further questions or require assistance, please do not hesitate to contact our customer support team directly. We are committed to ensuring your complete satisfaction and are here to help. Thank you for giving us the opportunity to clarify, and for your understanding. We are dedicated to supporting your continued success and maintaining the quality you expect from us. Sincerely, The Welax Support Team