LINNEA O.
Not like the video and picture
Not like the video and picture. Is half the size as in picture. But very soft and like the color. It has been opened since last Saturday. It is now Wednesday. Still not as fluffy and expanded as the video and picture
Response from WelaxJun 16, 2026
Dear Customer, Thank you so much for your honest review. We completely understand it can be surprising when the sofa first arrives in a compressed state. Please rest assured this is normal due to the high-density compression process used for safe shipping. The cushions usually need around 3 to 7 days to fully decompress and settle into their best shape. We’d love to make sure everything meets your expectations, so our team has sent you a personal email to offer further assistance. Keep an eye on your inbox—we’re here to help! Warm wishes, The Welax Support Team