Regina V.
I had a very disappointing experience…
I had a very disappointing experience with this company. I was initially given a reasonable price and chose to pay for a full year in advance based on that agreement. However, after only three months, the pricing suddenly changed to an extremely inflated and unreasonable amount without proper justification. When I raised concerns, I was told I would receive a refund. I relied on that assurance and waited for three weeks without placing any additional orders, expecting the refund to be processed. During that time, I specifically held off on purchasing more product because I believed the refund was being handled. Unfortunately, after those three weeks, the supervisor reneged on the refund offer, claiming it had been a mistake and refusing to honor it. This sudden reversal was both frustrating and unfair, especially given that I had made decisions based on their original promise. What made the situation worse was the lack of accountability and transparency. The supervisor would not honor the initial commitment, refused to take responsibility for the misinformation, and would not allow the issue to be escalated further. I was essentially left with no recourse and stuck in a situation I did not agree to. Overall, this experience felt misleading and unprofessional. I cannot recommend doing business with a company that fails to honor its pricing, commitments, and basic customer ser




