Heidi S.
I attempted to reach customer service 6…
I attempted to reach customer service 6 times and I never got a response. There is a 5 day delay between online visit and approval for medication. Then a 9 day delay from approval of medication to actually receive the medication. In total, I waited 2 weeks to receive a refill and because I couldn't reach customer service, the medication was delivered to the wrong address (I was in process of moving out of state and needed to change to new address.). So the medicine was delivered to my old address and I am now unable to get it because I am 2 states away! And my credit card was charged 229.00. what a disaster. Do not use weightrx.
Response from WeightRxApr 19, 2025
We're sorry to hear about your experience and appreciate you taking the time to share your feedback. At WeightRX, we strive to provide transparent, supportive, and reliable service to all of our clients. We take concerns like yours seriously and are continually working to improve. If you’d like to discuss your experience further, please feel free to reach out to our support team directly.




