WegmansReviews of wegmans.com

Wegman's Pharmacy in Montvale has a Pharmacy Benefit Manager. She raises the price of your prescription from $4 to $30.

Went in to Wegmans chili yesterday to return bottles all but one was down all filled, went to service desk told the person there did shopping came back have hour later still down. Two girls at service desk doing nothing two helping hand guys outside on cell phone with baskets stack outside doing nothing . Went in asked for manager some young long hair kid didn't do nothing

Wegmans is the only store around and I can't get to it due to no car (retired & sold it). I use the shoppers. These shoppers are uneducated and can't follow directions. Wegmans itself doesn't keep stock on the shelves. In the app it shows available, then I am constantly getting a text saying replaced or refunded. The shoppers don't know the difference between American iceberg salad and coleslaw. One shopper refused to refund the iceberg salad I wanted and delivered Mexican corn salad with cole slaw. When they deliver your groceries, half the time they deliver the wrong bags because they have shopped for 3 or more people simultaneously. I have to call customer service every single time. On the day before Christmas eve, the shopper Frederick didn't deliver my Christmas eve dinner of choice steaks. These were $80. But according to the app he had delivered. I was so upset, I cried. Instacart is the ones who hire these disgusting shoppers. Wegmans refuses any responsibility except thankfully they will refund your money. I am just done with Wegmans and Instacart shoppers.

Unacceptable delivery experience and zero accountability This was my first and last time ordering through Wegmans.com. I placed an order with a promised delivery window of 2:30–4:30 PM. After the window passed, I received a text pushing delivery to 8:30 PM — a four-hour delay with no warning. Customer service was a mess: Chat disconnected multiple times I had to restart conversations repeatedly Phone support routed me around and then disconnected I was eventually told the issue was with Instacart — something that was never clearly disclosed during checkout To make things worse, I then received a text directly from Instacart saying “your shopper had an issue” and that they were reassigning the order yet again. At that point, there was zero confidence the delivery would happen at all. I scheduled this delivery intentionally and planned my evening around it. A delay of this magnitude is completely unacceptable, especially from a brand that positions itself as premium. If Wegmans is going to outsource delivery, they still need to own the customer experience. Right now, there’s no accountability, no proactive communication, and no meaningful support when things go wrong. Extremely disappointing.

Most products at Wegmans in Hunt Valley, MD sell numerous items that are in plastic containers or wrap. Yet they require you put all your shopping products in bulky paper shopping bags. These bags are difficult to handle and are cumbersome, especially for elderly customers. The bags they provide suck and creates a trash problem,

Want to know why Wegmans has gone from the most admired supermarket in the USA to not even on the top ten list? Well, they simply don't accommodate their shoppers anymore with requests. I have been buying the same item for years and now they tell me they won't do it anymore because I send my Instacart shopper there instead of myself. At 80 years old, I can't just drive 15 miles to the store. The new CEO has no idea how to run a upperclass store. Of course, she didn't built it--her parents did. As usual. The kids will always tear down what the grandparents and parents built.

Brockport Wegmans used to be a great store. I said Used to Be. The quality of their onions 🌰 has declined. - Last time I was there, the staff in the deli section were miserable and it showed. I made my deli purchase and left. - I would help out the guys by bringing grocery carts left in the parking lot. - I would report a broken bottle on the floor, while other customers walked by it. - Their eggs are always broken, I check their eggs and bring the broken ones in the carton to customer service, when I am purchasing my eggs. - This Incident was poorly handled - I was in line waiting to be checked out. The person ahead of me was using the only grocery divider in the aisle I was in. I went across to an unused aisle next to me, and took a grocery divider and put it in front of me. - Suddenly, this old man dressed all in black, pointy nose, glasses, thinning gray hair slicked back, swooped in front of me, grabbed the grocery divider that was in front of me, and put it back. - I caught a Wegmans name tag on him. He never spoke to me. He could have said 'M'am, we need to have the grocery divider remain in its location.' I was incredulous. - Then this man dressed all in black with the glasses, Goes Down A Few Aisles, Takes a grocery store divider from an EMPTY Aisle and offers it to me. - What is the Difference?! - I said 'No, I have the customer ahead of me grocery divider now.' When I got up to the cashier and asked are Wegmans now policing the grocery store dividers, she became upset and was saying 'I don't want any drama!' I was NOT yelling. I was NOT using profanity. - I cashed out and as I was walking away, a female employee leaps into the empty aisle and Raises Her Voice at me, Shouting at me, saying 'The grocery dividers get lost, ect. - I kept on walking and stopped at customer service. - I told the woman what happened. Out of the corner of my eye, the gray haired man materialized but decided to not engage with me.- The woman behind the customer service counter just stood there with her mouth open. - I lifted my groceries out of the cart and left. - Never to Return.- Unfortunately, I have to use their pharmacy. - But, I Refuse to Shop at Brockport Wegmans ever again. - I can go to Walmart, Spencerport Tops, or Other Wegmans.- This episode was Beyond the Pale. - I felt as if I was Targeted. - Very Poorly Handled. - Date of episode- December 9th, 2025

Ordered a pizza and it was awful. It tasted like the box it was put in and left a bad taste in your mouth.