WegmansReviews of wegmans.com

I placed an order on the Wegmans web site and they subbed out the delivery to Instacart. When the delivery didn’t make it to my door but they claimed it did, Wegmans wanted nothing to do with it even thou they received my money for the transaction. Gentlemen that answered the phone at Wegmans Westwood was completely useless.....didn’t want to help. Extremely poor customer service after the sale. Won’t use them again and will tell many others to avoid them as well.

Due to your policy of allowing people without masks to shop in your store I will never shop at Wegmans again. No other store in this area is so wish-washy about protecting their employees.

Purchased organic watermelons, opened them - they were mushy. I tried to return them for a full refund. The Wegmans (1750 East Ave) customer service manager first refused a refund, saying that this store doesn’t sell such produce, then she blackmailed me: ‘I’d give you refund and ban your name from all Wegmans. A store manager was called, he refused to check security cameras and contact two employees who helped me with purchase. It was implied that I switched labels on produce. Finally, refund for a half of paid price was issued and my name was banned, despite I’ve been a loyal Wegmans customer for 10 years.

From time to time I have purchased prepared meals from Wegmans. in all I have found a couple that were well prepared and though not expecting a fantastic experience they at least satisfied my hunger. Most recently I purchase a meatloaf meal with sides for myself and Chicken Marsala meal with sides for my wife. My wife was reasonable satisfied with the side of macaroni and cheese but was disappointed in the preparation of the chicken, it was a bit tough. My "mystery" meatloaf was most interesting. It seemed to be similar in consistency to the inner filling of a hot dog, sans the casing. Whatever spices were added to enhance the flavor were over powering and left an aftertaste that allowed my tasting the meatloaf for the rest of the evening. The roasted vegetables which i had as a side order were taste less and under cooked. The paste that was served up as mashed potatoes could have been used to hang wall paper. I guess you get what you pay for, however, what I got should have been for half the price given the poor quality. How about giving your cooks more training or perhaps you make a visit and try some yourselves.