We Feed RawReviews of wefeedraw.com

My dog loves this food, but every order after the trial box has had issues. 1st full delivery came with most of the food thawed and not cold/frozen enough. I did contact them and they sent a full replacement order free of charge, which was nice. But my main issue is repeated problems.... 2nd delivery was frozen really well, but they cut me short on food patty qty and and still charged me full price and had to send the rest of my shipment separately. However, they never initially indicated it was an incomplete shipment in their delivery updates or via email. Now is the 3rd strike - once again they cut me short on qty, and even wrote the shortage on the label (9 out of 18), and I am also 1 short on my chicken patties (only had 18 out of the 19 they checked off)! Once again, charged full price! (Over $200) and am missing 10 whole qty of product! No indication in their communication on a follow up package being delivered later either! Any time I have an issue, I have to text them, which they don't get back to me until the next day because it's already after hours. They ask for proof, and then end up having to schedule another delivery for the shortage because it wasn't all delivered originally. If I don't reach out, they are essentially stealing money from me because they are not fulfilling the whole order the first time. Again, my dog loves the food, but I am tired of not getting the whole shipment delivered at once as they should be.

Great product, however the frequency increase from 2 weeks to 4 weeks after the first 2 weeks without blatant notification is a poor business practice in my opinion. I was hoping to stretch the next order in with some food we prepare at home but here I am having to deal with configuration changes I wasn't aware about and a surplus I don't have room for. I will be taking my business elsewhere.

We've been using We Feed Raw for a year, now. Our Boxer was doing super on it, until recently. Her coat was beautiful, her energy was amazing. She is two years old. A couple of months ago the packaging changed. We don't know if it's related, but this is when our girl's issues started. Her skin is raw, there's hair loss all around her eyes, her ears... she's lethargic nothing we do seems to help. So we decided, after much deliberation, to take her off of We Feed Raw. Something has changed, and we are sad to have to go, but our girl is not doing well, at all.

Tried feeding this to my dog because of the health benefits but my dog looked at me like I was crazy and wouldn't go anywhere near it and there is usually nothing my dog (pit bull) won't try and eat. I tried the recommended feeding instructions and it was still a no-go. She laid down by her bowl and waited for her regular food of The Farmers Dog. Since my dog has an extremely sensitive stomach, this food, sadly, was not the upgrade I thought it would be for her. I then gave the food away to a friend to give to their dog thinking maybe my dog has just become a picky eater, and again, the dog would not eat it. Guess We Feed Raw is not the best option for my dog.

Not a good experience. Ordered our first order and was shorted 5 packages of food. And they have yet to respond. You can't even talk to a person. It's either email or chat. Which probably means the response is AI generated.

It was very difficult to get my dogs to transition this even after trying everything suggested.The2nd shipment was delayed in transit and arrived fully thawed which made them unusable. A replacement shipment was sent for that and came with over half of it thawed again due to delay and what was usable was the wrong food, It was to be beef and you sent chicken which we had told you they would not eat. A replacement for that was sent. Again delayed, so this is when I cancelled for both dogs. Through all this mishap the most frustration was caused by the only contact with your customer service is by e- mail and waiting a day or two for response and several days gap of no food for my dogs while waiting for replacement, costing me additional over $100 plus to buy beef at the market

Somehow my order got doubled when for years I’ve had the same order. There needs to be some way to verify such a drastic change to a longstanding order. I had to scramble to find freezer space and my wallet took a hit as well. I may have to eat my dogs food since it came out of my grocery budget. Also you need to have a way to pause the order. I’m always finding that I have more left when it’s time for my order to ship because I supplement my dogs food with another dog food as well.

We really like the food. Our dog enjoys it way more than kibble. Customer service has been great. Would have given 5 stars but looks like our shipment after Memorial Day is going to be a day or two late. No notice ahead of time that it was behind schedule. Now we are buying food at the grocery store to cook/ assemble meals last minute. Oof. Maybe we should have just gotten this shipment a little early in light of the holiday. UPDATE After receiving the reply from we feed raw to my initial review above, I checked my email and there was an email sent out prior to memorial Day. The email said, in part: "Note, because of the holiday weekend, your order will ship on Tuesday or Wednesday after Memorial Day and arrive Thursday-Friday (May 28-29). As always, you’ll receive a shipping notification and tracking info once in transit If you think you will run out of food before your box arrives, please let us know by Tuesday, 8pm ET. Our Care team will manually adjust your order to ship early and arrive ahead of Memorial Day weekend." In my mind this makes the failure to get me the food and time even worse. It wasn't a delay created by a shipping carrier for an otherwise timely shipped order. Instead, it seems that you knew it would be late and didn't just send the order to me early. Of course I'm going to run out of food when I only receive enough food for each order period. Putting the burden on me to respond to you via email to tell you that is pointless. Next time just ship the order early so that I get it on time and don't wait for me to respond to an email. I get too many emails to deal with that sort of gamesmanship.