We Feed RawReviews of wefeedraw.com

Total waste of money. Save yourself from overspending by just getting it from the grocery store for better quality. On top of that, the worst customer service I’ve ever had the displeasure of dealing with. Predatory company that adds many unnecessary steps when trying to cancel your subscription, then once you finally cancel it, you get charged again a month later and they claim that you never cancelled and won’t give you a refund. The product is literally just meat and a multivitamin just do it yourself and save yourself the trouble.

I am saddened to leave a bad review. However, I have never experienced more evasive and vague customer service. We Feed Raw has a set number of patties per box (28). If your dog needs more than that per month, you *should* receive a second box. I have two dogs and my subscription pays for a total of 63 patties per month (which would be 2.25 boxes, so I expected to receive 3 with one being only 1/4 full). However, this company has only sent me 2 boxes (a total of 56 patties) both times I received my order. The first time I didn’t notice I was short because we were weening off the other food. But with the second box, I now have nothing to feed my dogs for a week due to their mistake. When I contacted customer service about this, asking them to ship sooner, they said that they calculate shipment time based of off how many ounces you receive, and admitting that each box contains 28 patties (they will not change the ounces per box to fir your dog’s needs, unlike services such as the Farmer’s Dog, which is excellent). I told them I understand and that my dog was supposed to receive 35 patties (referring to only one of my dogs). They responded by saying that one dog was to receive 28, and one was to receive 35. They did not say anything else. I was already aware how much I should have been receiving, and trying to explain I was shorted, but they would just reiterate the same statement and then not respond for hours. I was hoping for a resolution, but instead they just told me what to feed my dogs in between without offering any sort of compensation or genuine apology. It felt insulting and evasive. This is the worst I have experienced, outside of someone being aggressively rude.

This company has an awful web site. It's very difficult to conduct business with them as they are not run by business people with business experience. All correspondence must be done through email. They provide a text number but don't answer back by text (email only). They bill your credit card on Friday but product does not ship until Monday (is this even legal?) The right hand doesn't know what left hand is doing. They say not to refrigerate longer than three days but your first package needs to be thawed and you serve one forth of it over four days as you transition from your old food to their food. The web site says they will send feeding instructions but the instructions in the box refer you back to the awful web site. I ordered early in the week and because they only process orders on Friday, I didn't get my first shipment until two days before I had to leave town on vacation. My dog is a picky eater and he liked their food, but it wasn't worth the headache in having to deal with their incompetence.

We fed this to our dog. The turkey. Our dog is dead now. Less than 6 hours after eating it, we brought him to the vet. He's been there for just shy of 48hrs... doc says we must say our good-byes. We are sending the rest of our shipment for independent testing. Pissed off, yeah that doesn't even come close.

I've been a loyal We Feed Raw customer for quite a while, and until recently I recommended them to anyone looking for premium raw dog food. Before the packaging redesign, I honestly thought they had one of the best products on the market. The packaging wasn't perfect, I always wondered why they didn't use a peelable top, but it was durable, clean, and never gave me problems. Then they changed everything. Since switching to the new peel-top packaging, the quality control has completely fallen apart. Every single shipment I've received has arrived looking like someone tossed the packages into the box without any care whatsoever. The individual packs are smashed together, torn, leaking, and covered in raw meat juices. Unfortunately trust pilot has no photo attachment option so ill post another review elsewhere. I've had: Packages leaking inside the shipping box. Raw meat juices leaking all over my refrigerator and freezer. Torn or damaged packaging on multiple individual meals. Boxes arriving looking like they've been through a war. For a company charging premium prices, this level of quality control is unacceptable. What's frustrating is that this wasn't always the case. Something clearly changed, whether it's the new packaging, a new fulfillment center, or reduced quality standards, but the difference is night and day. If whoever is packing orders for the Twin Cities metro in Minnesota is responsible for this, management seriously needs to inspect that facility and figure out what's going wrong. To make matters worse, We Feed Raw also switched to FedEx for my deliveries. My orders used to arrive on a predictable schedule. Now delivery days seem to change from week to week, making it incredibly difficult if you don't have someone home all day to immediately bring frozen raw food inside during the summer heat. I know I'm not the only customer experiencing these problems. Looking through recent reviews, there are numerous complaints about the new packaging leaking, damaged shipments, and shipping issues after recent operational changes. That tells me this isn't an isolated incident. It's disappointing because the food itself has always been excellent. Unfortunately, great food doesn't matter if it arrives in damaged, leaking packaging every single time. At this point, it feels like the company focused on cutting costs instead of maintaining the premium experience customers were paying for. Until We Feed Raw gets its packaging and quality control under control, I can't recommend spending your money here. There are too many other raw food companies that package and ship their products with far more care. Save yourself the frustration and look elsewhere until We Feed Raw fixes what used to make them stand out.

They do not honor their reward policy. They have terrible customer service.

I really wanted to like We Feed Raw because the quality of the food has been good, but the service has become unreliable. My dog’s food was delivered late for two consecutive weeks, causing him to run out of food. The company admitted they were experiencing operational and shipping issues due to a fulfillment transition, but those internal problems should not become the customer’s burden. I contacted customer service multiple times and sent several follow-up emails requesting a reasonable resolution. Aside from a partial refund for the missed days, I received little communication and no meaningful effort to make things right. When you are buying food for your pet, reliability matters just as much as quality. Unfortunately, I can no longer trust that my orders will arrive when promised.

Company won’t honor ‘40% off 1st box and free shipping’ that was advertised on both their web site and multiple social media sites including Facebook. There were no limitations listed in the ads but customer service now says it was limited to meal plans. Multiple emails advising them to ‘do the right thing’ were ignored. Wanted to give the product a try for my 2 pups and the discount offer presented the opportunity. I have screen shots of the offers.