We Feed RawReviews of wefeedraw.com

After signing up for a 50% off trial, I have have found out what deceptive business practices this company engages in!! I tried to cancel my subscription, but apparently just “paused” it. An email sent to me has no date listed for restarting the subscription- much to my surprise I found a $307 charge on my bank statement and a box of food I didn’t want on its way a month later with NO warning!! Upon contacting the company I was told there was nothing they could do, they had no record of my “pause” and that shipments of perishable goods can’t be stopped. They did have a record of an email I never received stating this shipment was sent…Horrible customer service and extremely deceptive practices!! Adding insult to injury, after being assured my account was cancelled (and still no refund- pursing a dispute with my bank) I get an email stating my next order is about to process!!! I now have to change my card number because I have zero faith they won’t charge me again. Also, the subject line of the email that tells me I’ll be charged is: “A (happy) message from We Feed Raw- We’ve got you covered”. NOTHING about pending charges or shipment in the subject of the email- it sounds like a marketing email!! I wonder how many other people have been deceived by this company’s poor business practices and customer service. I would not recommend this company to anyone!!

Terrible experience. First, my 2 week trial for my puppy was missing food, which they refused to rectify. I had to make a claim with my credit card to get reimbursed. Then when I placed a Big Box order to manage the portions myself, it was also missing food - 9 patties (1/3 of the order). I had to spend another hour to get them to send me what they forgot to put in the box. Finally, after I cancelled the subscription, they went in and reversed my cancellation a few days later and charged me again. They weren't going to reverse the credit card charge but luckily I had proof of the cancellation. This company is unethical and unorganized. There are a lot of raw food options out there, I'll be avoiding this company because of their poor business practices.

-10 If I could Worst experiance - they send me an email my order has shipped 4/30 it takes 2 days to receieve my shipment for the last 3 months - they cancel my order viz FEDX and then say it's going to be 1 week - won't compensate won't cancel the order. Horrible, you would think for the price they throw in a week's worth of extra food for these issues, but no. I now have to scramble to look for another raw food near me . I will not be returning and everyone who asks WFR is the worst. Not worth the price, and the hassle.

I wish they switched from synthetic vitamins to real natural vitamins like other raw meat companies. Over time frequent consumption of synthetic vitamins can lead to many health issues in dogs not just humans. Please change to real vitamins and you will get so many more sales and more people supporting you.

I ordered a 2-week trial box to try a new raw company. When it arrived, it appeared to be missing some product. When I addressed it, I was told there's a transition period with reduced feedings to get my dog used to a raw diet (which I understand for dogs new to raw). It asks in the checkout if my dog is already on a raw diet and I checked yes, meaning no transition is needed. I was still sent a reduced amount of food for the same price of a 14-day trial and was told everyone gets the same trial amount, transition needed or not. So in reality, I was only sent 10 days' worth of food when I paid for 14. Nothing was done to fix this. Now that I look at it closer, In reality, their prices are 65% high than other Raw Food Companies. With their plans, you're paying roughly $9.50lb +/-, and at others, they average around $5.50lb for the same balanced and quality diets. The only thing i see they do differently is they're prepackaged in smaller portions to make feeding easier. Raw food diets for dogs are already expensive enough, I will take the 65% savings of using another company and weigh the food myself. I've had a better experience with BJ's, with superb customer service, quality products, and more variety.

Horrible food and criminal practices of shipping food without authorization. My dog refused to eat any of it. Low grade food. Google them, numerous rfecalls.

Honestly, I have loved We Feed Raw and had used it for one of my dogs for years. In April, I realized I hadn't received our subscription order in a couple of months (it was set to deliver every 8 weeks), and we were running low on food. I went on the We Feed Raw website and it said that my last order was delivered in January and showed no other orders after that date. I assumed maybe my subscription had lapsed somehow and I just wasn't notified, so I manually ordered and paid for the next month and received confirmation of my payment. Then I never received a shipping notification. I tried to go on the website to figure out what happened, and the website is AWFUL to use. The login is confusing, I wasn't even able to access the page with my subscription info (it never loaded), and when I used the "Chat" feature, no one ever answered. So I paid $200 for an order that never arrived, and then had to scramble to find a different raw food source for my dog. I am a professional dog trainer who loved this company and recommended it to lots of clients, but now I'm afraid to recommend it anymore.

This company advertises custom meal plans. These plans are not custom at all. I learned the hard way that they only package their meat in 6oz or 16 oz packages for their custom meal plans. So if you dog doesn't require either of those amounts each meal you still have to measure and separate meat for each meal. Their "custom meal plans" are much more expensive then buying tubes of meat however I was more than willing to pay for the ease and convenience of having individual size meal packages. Which is what I ordered and did not receive. No where on this companies website do they mention this. Upon contacting them with my disappointment I was basically told I should have sent them and email before my order to ask them if I would be getting the size packages that my dog requires in the custom meal plan I ordered.