We Feed RawReviews of wefeedraw.com

Absolutely horrible! Disgusting. The food is filled with blood when thawed . Beyond disgusting. To top it off all of their images are fraudulent as they do not show the red liquid when the food is thawed. So if you like feeding your dog bloody food, this is for you . Flat out disgusting and horrible customer service. Do your self a favor and buy elsewhere.

I canceled after the first trial and canceling was a very difficult process. There are many gotcha moments to try to pause instead, but I've done subs before and still made sure to go all the way to cancel service. I was still billed and pretended that I didn't do this, so am in the process of fighting this. I've used other dog food service and have not had such issues. Be wary if you try them out

I ordered the sample pack for my dog a month or so ago and she did not tolerate the food at all. She would throw up regularly and so I stopped feeding it to her and discarded the rest. I went on to my account and I canceled My account so I would not receive any future orders. Today, I received a full box and was built over $270. When I talked to customer support they said that it was canceled on September 25th but reactivated on October 13th. I know for a fact that I did not reactivate it because it would have been no reason for me to do so since I didn't want to receive any more orders. They also claim to have sent me an email advising me that the shipment was on the way but I never received it. It may have ended up in my spam folder but any case I had no advance notice that it was coming. I am out of town and will be for 6 weeks and there's no one to get the box yet it was still delivered today. When I called the company they basically told me to pound sand. That it was my problem and I was just going to have to pay for it. So I have disputed it on my credit card and I'm leaving this review to tell you that in a market of high competitiveness with regard to dog foods, not only did this make my dog sick but I got no accommodation whatsoever for their mistake. I recommend you stay away from this company.

I was happy with the product and I was trying to change the size and diet preference for my puppy and the company shipped me 8 weeks worth of food that includes a lot of chicken I was trying to eliminate from his diet. I contacted customer service and was told that it automatically generated a shipment when I changed. It also doubled my order even though I got one two days before this. They won't take it back. I don't have room in my freezer for 3 months of dog food and was suggested to donate it to a shelter. Thanks for ripping me off and then showing no accountability.

I’m appalled to learn that I stated on my pet’s profile he is allergic to beef - so I order every flavor besides beef. My pet’s allergies were only getting worse.. I looked at the ingredients and the venison and lamb “flavors” are 99% the beef recipe with a little venison and lamb for marketing. SO deceptive, and one would think if I marked that my pet is allergic to beef I would’ve gotten a message alerting to this. To fill a venison and lamb recipe with all beef… run. Your pet deserves better. Will be cancelling and returning to Northwest Naturals who does not mix proteins unless clearly stated.

i had tried the meal plan and decided to cancel my subscription and switch to the bulk subscription so i could manage it better as my dog was not eating the food very quickly. i had cancelled the meal 1 day prior to ordering bulk. I received my bulk then a week later received the meal subscription plan. when i reached out they kept saying i did not cancel my order that i was claiming. i had even double checked their system the day of ordering bulk to make sure i was good to go. Now i have more meat than i know what to do with. i did not have the freezer space so i had to start giving some out to friends.

Edit: Thank you for your reply. I do see now that the original correspondence states that my information cannot be fully deleted, so I retract the comment. However, that really does concern me because that is my private information which I own and should be able to say who has access to it. Just because I give you access so I may buy your product for a small amount of time, that should not give you access to it in perpetuity. In addition, I did update the shipment 2 days before the deadline, as I informed you. When I go back and look at your recent reviews since May 2023, there have been 3 people besides me that have reported in their reviews that they were sent shipments after they updated the Subscription to either place it on hold or cancel it entirely and you shipped them anyway. In those reviews, you also said the customers never updated their account. I am more likely to believe that the website is occasionally malfunctioning and you are not taking responsibility for it than I am to believe these customers are just lying. I know that I am not, and if there are 4 people that gave you bad reviews because of it, I am willing to bet there are more that just let it go without a review. All that being said, it was an inconvenience that it shipped though I requested it not to be, but it was NOT the reason for the low rating. I did not give you a rating based on shipment issues. As my review fully states it was for bad customer service. I asked to speak to a supervisor, I was denied one which made the process longer and more aggravating because I had to continue to relay concerns to a middleman who had to go to the supervisor then back to me, multiple times. I also withdraw my statement about your help line being a voicemail number. That being said, every time I have ever called the help number (which I have done so before this particular incident as well as multiple times that day), I have always gotten a voicemail which led me to the conclusion it was always voicemail. If in fact this a live agent line, perhaps you are understaffed. If the majority of your customers are having to leave messages when they call, it makes it harder for the customer to get their issue resolved, especially if they work during the day and only have a few minutes to sneak away to call you. I have updated my star rating to reflect this correspondence and am more sure now than I was before that you are not the company for me and my furbabies. *End edit* ************************************************ Subscription was going fine until I attempted to place it on hold for 1 month. On my end, the Subscription updated and it said it had been saved. I received an email that the shipment was sent anyway. Reached out and found that their customer service number is just voicemail, so I emailed instead. Someone emailed back and said she handled my issue by deleting my payment info on my account. After checking online, I saw she did not. I asked to speak to a supervisor. They would not get a supervisor for me and kept trying to fix the issue themselves via email saying that the first woman deleted the customer side of my account but not the back end. They claimed they deleted my payment info on the back end but it was again still showing up online. All through this they did not call me (all done through email which is super annoying when you are trying to fix an issue in real time) and they never allowed me to speak with a supervisor. Eventually they said they fixed the issue by completely deleting my account but when the food arrived (that I still had to pay for though I did not order it) I received an email and a text message about the delivery, which shows that my account really wasn't deleted at all. They just deleted the part that I could see online. I am giving them 2 stars for the quality of the food only. The customer service is dreadful. I switched to Farmer's Dog and have had nothing but wonderful experiences since. They even called me to check I was happy with my shipments and to see if I needed any help with food transitioning. Very different and much better experience with them.

Appallingly deceptive business. My wife wanted to try We Feed Raw’s introductory special and received a box of food. She then placed a pause on additional orders, primarily due to the expense of the product, and without any notification, another order was charged to her bank card. Despite numerous calls to We Feed Raw, they refuse to reverse the bank charge. In fact, they don’t even acknowledge that my wife placed a pause on orders even though she has presented them with email evidence. To add to their deceptiveness, they are now attempting to do the same thing again. My wife is currently having to change her bank card number. Absolutely horrendous company…I strongly do not recommend.