Silvia and G.
My dog Bella absolutely loves this…
My dog Bella absolutely loves this food. Customer service is outstanding - they respond very quickly to all questions either by email or phone. They missed a star only because of the packaging. I’ve never had issues until they started a new way of packaging as well as a new shipper. The packaging in my last two shipments had leaks as the food defrosted - not just water as it defrosted, but blood from the raw food. Kinda messy in the fridge, but I got over it and just made sure to place something underneath the food as it thawed. Customer service advised that the food is safe and not exposed to the environment, but the extremely cold temperatures created by the dry ice during shipping along with the movement during transit may occasionally cause the plastic to become brittle and create tears. At first to me it sounded like toro caca (LOL), but I guess it can and has happened. Plus Bella hasn’t been sick. In fact, she’s crazier than ever. I think that maybe they should go back to their old way of packaging the raw food. Anyway that’s my long story and thanks for reading if you made it this far.
Response from We Feed RawJul 21, 2026
Thank you so much for taking the time to share your experience and feedback with us! We sincerely appreciate it. While we would not expect consistent leaks while defrosting, micro-tears can occasionally occur in transit. We appreciate you reaching out directly to our team with this information so that we could advise more thoroughly based on your experience. We're so happy to hear that Bella is loving her food! If we can be of any future assistance, please don't hesitate to reach out to our team.


