Brandon
They changed the shape and say it's…
They changed the shape and say it's better but it's not. The flat packaging was so much better than this rectangular thick packaging. The glue you are using smells sour, I can smell it on my hands every time, and sure it's causing some sort of chemical contamination if i can smell it on my hands 100% of the time. And now they don't stack a neatly in my freezer like they use to. Now I get triangle shaped blocks, indented ones, etc. A triangle block slid out and hit my foot one time.
Response from We Feed RawJun 3, 2026
Hi Brandon, Thank you for taking the time to share this, and for being a repeat customer. We’re sorry to hear the updated patty format has made the experience less convenient for you. We understand that the previous flatter packaging was easier for some customers to stack, store, and thaw, especially when freezer space is limited or when feeding only a portion at a time. We also appreciate you flagging the concern about an unusual odor when handling the packaging. Our packaging is selected for food-safe use, but we take feedback like this seriously and have shared it with our packaging and production teams for review. We’re glad to hear that Shakti likes the food, but we’re sorry the new format has impacted your overall experience. Your feedback about the shape, storage, stacking, and usability has been passed along to the appropriate teams. Thank you again for your feedback. We Feed Raw Customer Care Team


