We Feed RawReviews of wefeedraw.com

Response from We Feed RawMay 30, 2026

Hi Nicole, Thank you for sharing this feedback. You’re right to expect clear, timely communication, especially as a first-time customer trying We Feed Raw, and we’re very sorry that your experience fell short. During a recent transition to new shipping facilities, we experienced operational disruptions and a much higher volume of customer outreach than normal. While that context does not excuse your experience, it did contribute to the delayed response and mixed communication you received. We have reviewed your experience internally, confirmed your subscription was canceled, completed your account removal request, and issued your refund. We appreciate you bringing this to our attention and are sorry your first experience with us was not the one we intended to provide. The We Feed Raw Customer Care Team

Response from We Feed RawJun 3, 2026

Hi Brittany, We’re sorry to hear you were disappointed with the delivery timing. We understand how important it is to plan around your dog’s food shipments, and we know a change in delivery day can be frustrating. We sent an email on 4/30/26 letting customers know we were updating our shipping schedule as part of our transition to new distribution centers. In that email, we explained that some delivery days would shift and that, for some customers, orders may arrive 1–2 days later in the week than usual. We also explained that this did not mean a longer time in transit, but that some orders may be prepared and shipped on a different day of the week. The email also let customers know that if they believed they might run out of food before their next shipment arrived, they could reach out to our Customer Care team so we could help adjust the timing of the order. Due to this transition, our Customer Care team has been experiencing higher-than-normal ticket volume, which has impacted response times. We understand that can add to the frustration, and we’re working through each request as quickly as possible. After reviewing your account, we confirm that your order followed the updated shipping schedule and was sent overnight for delivery the following day. We do our best to get orders packed and shipped on time, though final delivery is handled by the carrier once the package is in transit. We appreciate your feedback and are continuing to work toward a more consistent delivery experience for our customers. We Feed Raw Customer Care Team

Response from We Feed RawJun 3, 2026

Hi Robert, Thank you for taking the time to share this. I’m truly sorry this was your experience and that the delay in our response made you feel ignored. That was never our intention, and we understand how frustrating it is to reach out for help and not receive a timely reply. We also hear your concern about needing support in a way that works better for you. We do offer phone support, and customers can request a call through text, email, or chat at any time. In this case, the issue was not that phone support was unavailable, but that our delayed response made it harder for you to get help when you needed it. We have supported you directly on the phone with past concerns and have always tried to assist when issues were brought to our team. In this case, the delay was not due to a lack of care but to unusually high ticket volume during our distribution center transition. We understand that does not make the wait less frustrating, but we do want to be clear that your messages were not intentionally ignored. We know the automated wait-time estimate you received did not match the actual response time, and we understand why that felt unacceptable. We’re glad your shipment ultimately arrived frozen, but we understand the bigger concern here was the delay in communication and the difficulty reaching our team when you needed help. We appreciate your feedback and the years you have been with us. We Feed Raw Customer Care Team

Response from We Feed RawMar 9, 2026

Hi John, it looks like you may have left a 1⭐ review by mistake. It sounds like you're having a wonderful experience though! We're so happy to hear that.❤️

Response from We Feed RawFeb 24, 2026

I understand how frustrating that experience must have felt, especially when you’re expecting food for your dog and don’t see shipping confirmation right away. I’m glad we were able to connect by phone and talk through everything directly. As we discussed, orders placed before 12 AM ET on Saturday ship the following Monday. Orders placed after that cutoff ship the Monday of the next week. Because we only ship frozen orders at the beginning of the week to protect product integrity and avoid weekend transit delays, there can be a gap between the order date and the ship date depending on when the order was placed. Once an order ships, tracking is automatically sent via email. If you don’t see it, we always recommend checking spam/junk just in case. I’m sorry for the delay in responding to you through chat and text. That’s not the experience we want anyone to have, and I appreciate you giving us your feedback and the opportunity to clarify everything directly. If there’s anything further you need, you can reply here or reach out to us at [email protected] and we’ll make sure you’re taken care of.

Response from We Feed RawFeb 24, 2026

Hi Gavin, Thank you for taking the time to share this. We really do appreciate the honest feedback. Earlier this year we made an update to our patty dimensions and freezing process. The recipes themselves haven’t changed, but the faster blast-freezing can make the patties look a bit smoother or denser than before. Because the food has a naturally high moisture content, you may also see light surface ice at times — that isn’t freezer burn. That said, torn packaging or leaking is not something we’re comfortable with either. Our meals are vacuum sealed to protect freshness, and if you experienced compromised seals, we want to look into it. As mentioned in our direct outreach, we absolutely want to make this right. If you’re not comfortable feeding any of the affected meals, we can move forward with replacements. We just need to confirm how many packages were impacted and the lot codes of the specific pouches, so our operations team can review them thoroughly. If you’re open to it, please email us at [email protected] with photos and those lot codes, so we can review and take the next steps. We know how important your dog’s food is. We don’t take that responsibility lightly, and we’re here to help. We Feed Raw Customer Care Team