Fabiana Y.
Good quality food- needs improvements on logistics
Good quality food, the amount of calories recommended seems to be adequate. Easy to thaw and store as it is a thin plastic package. Wish the plastic could be opened without scissors like “nom-nom” brand so when we travel we don’t need to worry about carrying one. I wish the website was more user friendly. Everytime I need to update my growing puppy status (weight etc) I need to contact customer service. Makes it harder to taylor the calories for the dog’s need. I also wish the food was chunkier as it is more beneficial for the dog to have to chew some of the food. The other reason I don’t give 5 stars wis because shipping/delivery dates are not flexible like Farmer’s dog, as I am out of town a lot. Not sure how they would deal with it if ny food ever went bad due to poor shipping timing. Farmers dog was quick to replace it for free.
Response from We Feed RawMay 17, 2023
Hi Fabiana, thank you so much for that feedback! This is helpful to improve our customer experience. Our representatives are available by chat, text, email and social media daily and are always happy to help so if we can ever be of assistance, we always encourage you to reach out. We appreciate your business!


