Web Trade-In LLCReviews of webtradein.com

Frequent txt message updates and quick responses to texts from real humans helped seal the deal for me. I sent in the phone via USPS with the confidence that paying the $6 extra for full insurance meant that I wouldn't end up with an issue if the phone was lost by the US mail system. Payment to Zelle was easy.

Traded in my iPhone 15 Pro Max. Received payment via Zelle. Very satisfied with the experience. They had the highest pay out compared to other companies I looked at.

Honestly I was a little worried because their web presence isn’t that big but I’m glad I went with them. They offer the best price and communication was great. I’ll definitely go with them next time I trade in. I’ll also recommend them to everyone I know.

Very honest company with great customer support.

Offered a fair price with the best reviews I could find on SellCell(dot)com. Great communication even when I was impatient. Will definitely use them again in the future!

Process was smooth and payment was received in a timely fashion.

I give Web Trade-In 5 stars for ultimately doing the right thing, but not without a complication along the way. Over the years, before purchasing a new iPhone I have sold current models to online vendors such as this one. There are a lot of reliable buyers/sellers out there but for some reason, Web Trade-In was offering considerably more money for my used iPhone. Normally, a company substantially outbidding others might give one pause. Could there be a bait-and-switch involved where once the company receives your phone, it is devalued? I read reviews accusing Web Trade-In of devaluing phones due to excessive scratches. And once that happens, you are at their mercy because, at that point, phone resale values have already gone down further. This was exactly my situation when I accepted the unusually high offer to sell my iPhone. Once they received the phone I got a message that the condition was being downgraded from GOOD to FAIR due to excessive scratches. They sent me photos of my device. I wrote the company back and reminded them that their posted interpretation of GOOD includes a few scratches and that my phone meets the requirements of that classification. I received a reply the next day that included an apology and they honored the original quote they gave me and immediately sent out payment via Zelle. The lesson here is one, take photos of your phone for your records before sending it to a seller like this. If they try to devalue your phone, stand your ground if you believe the condition meets their requirements for the offered payment. In the end, Web Trade-In did the right thing so I can't find fault with them. I would use them again for my next iPhone sale but this time, I would take my advice and keep visual records of what I am sending them to avoid any kind of discrepancy that occurred here.

Quick transaction, fair price good overall customer service