Michael C.
had a terrible experience
had a terrible experience, from waiting times much longer than what they said, to them finding tiny blemishes that resulted in them not honoring the offer. They offered me far less than they should have and now it's not really worth having them send the phone back and trying all over with an actual reputable place. Be aware of hidden fees that no other place has. Wish I never used this company to sell my old phone. HORRIBLE EXPERIENCE, I WOULD AVOID THIS PLACE.
Response from Web Trade-In LLCOct 10, 2024
Hi Michael, Thank you again for sharing your feedback. I wanted to recap the key points from our recent email exchanges to ensure everything is clear: 1. You initially selected your device's condition as "Flawless" which was not accurate, so we adjusted the condition to "Good". We shared a video explaining the actual condition, please see video URL here: https://product-image-bucket.s3.amazonaws.com/Michael+Chazan's+video.mp4 2. We offered to return your device in its original condition and provided an additional $5 as our way of showing appreciation for considering our service. However, you declined this offer and requested the payment instead. Please see screenshot URL here: https://product-image-bucket.s3.amazonaws.com/Michael+chazan+email+communication.png 3. Our website clearly states that PayPal charges a 2.9% fee for payments (Not a hidden fee), which was also communicated during the checkout process and via email. We also emailed you other payment methods such as Zelle and Venmo which does not charge a fee to accept the payment. For reference, here's the screenshot URL: https://product-image-bucket.s3.amazonaws.com/paypal+fee+screenshot.png We believe we have made every effort to ensure you have a positive experience with us. However, we cannot accommodate requests that go beyond our standard practices in response to the threat of negative feedback. We appreciate your understanding. Best regards, Henry