WebinarJamReviews of webinarjam.com

Using webinarjam cost me several hundred thousand dollars. My webinar ended abruptly half way through the webinar. I was only able to re-engage with half the attendees after scrambling to create a new webinar link and send out to registrants. Based on the conversion rates we had and the number of attendees that fell off, it cost my company multiple six figures. The team at WebinarJam has taken over a month to get back to me on a resolution, which was far from acceptable. Additionally, they still cannot provide an answer on what caused this to happen. They continue to say their 'technical team' is looking into it. I now know many other entrepreneurs and business owners that have had major issues such as this happen to them, which have been incredibly costly. Although the price and software seem attractive, if you are serious about your business and drive substantial revenue through webinars, I'd go with a more stable platform.

They didn't ask for this review--I was just so impressed that as a small business owner myself, I decided to leave one, lol. When I first started using WebinarJam, their customer service was so-so. And when I had issues, things weren't resolved. I thought I canceled at the time of my last issue but apparently I hadn't. They had actually contacted me and apologized and explained that there was a big change recently and things would be better going forward. Apparently I felt reassured enough that I agreed to try it for two more months. I forgot all about that though! But it's in the messages. When the charge went through, I contacted them through the usual channels and they were so polite and friendly even though I was in the wrong this time (I hadn't canceled). They were quick to reply, quick to resolve the issue. And their emails were exactly what I would hope MY customer service would write. Informative, warm, to the point, but most importantly, offering immediate solutions. I was impressed they even had a back up plan. (Offered me a discount but if they didn't hear back by a certain time, they would just cancel.) So obviously, those new changes have stuck and even improved! I still canceled because I'd changed my business plan around to not use webinars at all. But if I decide to in the future, I'm definitely going to give WebinarJam a second try. I wouldn't consider it a risk at all to try them out!

Literally can’t login to our account after having it reset for the second time, gave me a 15 character password where the character ‘I’ could be any of 3 things, tried to login using multiple configurations and now the account is blocked. Joke platform

Worst customer service they do nort respond charged my card and i got no service

There is no way to contact the team and tell them that their platform is being used for illegal scams that pollute phones. Declared the number to the police for solicitation but no way to tell the company to investigate the scam company harassed by an automated marketing system, most likely operated by “Accélérateur de Cabinet”, a French coaching platform targeting therapists and wellness professionals. The individual behind it appears to be “Quentin MDB”—likely referring to Quentin from “Mon Défi Business” or a related marketing scheme. But management requires you to log-in or be a customer. All social account icons on their website are not operational.

Webinarjam platform is a trash including its support. We have been using it for our webinars for quite sometime and for the last year, the issues in our chat and video quality was never fixed. It took them weeks or even months to respond to an issue that they never resolved. Good thing we switched as this issue with webinarjam is affecting our sales greatly.

The integration with Keap has broken, and the "Edit" button to refresh the integration isn't functioning either. The error message simply asks me to contact a Gmail address, which doesn't feel appropriate for a professional platform. I reached out to support, waited over a day for a response, and received a generic reply instructing me to "refresh the integration"—which, as I clearly mentioned, is exactly the step that isn’t working. This kind of support experience is frustrating and unhelpful. On top of that, the analytics features are extremely limited. It's not possible to define a custom time range when viewing data—only fixed options like "last 7 days", "this month", or "last month" are available. For any serious analysis or comparison over specific campaign dates, this is simply inadequate. I’ve been a Keap customer since 2013, and honestly, the user interface and feature set feel unchanged in over a decade. It's disappointing to see so little progress, especially given the monthly pricing. I hope you take this feedback seriously. I'm open to discussing solutions, but currently, it's hard to justify continuing with a tool that offers so little flexibility or responsiveness.

Webinarjam advertises itself as an inexpensive alternative to zoom etc. but what's the point when it's not working. Travelled home to attend a once in a life time webinar only to find the platform overloaded "We are experiencing high demand. Thank you for your understanding and patience."