Robin D.
Quick, friendly, thoughtful CS, quick with refund
They didn't ask for this review--I was just so impressed that as a small business owner myself, I decided to leave one, lol. When I first started using WebinarJam, their customer service was so-so. And when I had issues, things weren't resolved. I thought I canceled at the time of my last issue but apparently I hadn't. They had actually contacted me and apologized and explained that there was a big change recently and things would be better going forward. Apparently I felt reassured enough that I agreed to try it for two more months. I forgot all about that though! But it's in the messages. When the charge went through, I contacted them through the usual channels and they were so polite and friendly even though I was in the wrong this time (I hadn't canceled). They were quick to reply, quick to resolve the issue. And their emails were exactly what I would hope MY customer service would write. Informative, warm, to the point, but most importantly, offering immediate solutions. I was impressed they even had a back up plan. (Offered me a discount but if they didn't hear back by a certain time, they would just cancel.) So obviously, those new changes have stuck and even improved! I still canceled because I'd changed my business plan around to not use webinars at all. But if I decide to in the future, I'm definitely going to give WebinarJam a second try. I wouldn't consider it a risk at all to try them out!