WebflowReviews of webflow.com

I bought a template today for $50. Then I found out I needed a plan to connect a custom domain, so I paid an additional $35. After that, I was told I needed to add a custom seat for my colleague, which cost another $35. AND I STILL CAN'T ADD MY COLLEAGUE TO EDIT THE TEMPLATE! It still says "1 of 1 seats" and asks me to keep buying more! I couldn't find a way to contact support! I hate ticketing systems because there's no way to get a timely response, if you even get one at all. I went to the refund page, and every time I pasted a fresh invoice ID, I got an error saying "Required." I’ve spent $130 and still can't add my colleague to edit the site. Instead of getting work done, I've just wasted money for nothing.

I've been using Webflow for 4 years. I have a legacy annual plan that was auto-paid for in April 2024. Webflow sent me a random email one day trying to force me to upgrade my account due to "bandwidth usage" at 100 GB. They said my plan only covers 50 GB. I double-checked my plan and found out I had a 200 GB limit with 6 months left on my contract. They said that doesn't matter and I would still be forced to pay more if this repeats two months in a row. I downgraded my plan to free, removed my credit card info, and moved my site to a different platform. Upon requesting a refund given the circumstances, they said it's not covered in their Refund Policy.

I downgraded my account to a free account, but they charged me anyway at the next billing cycle. All email accounts are no-reply. The Chat is A.I. and worthless. There is no phone number. What kind of company is this? I wanted a refund and they said NO even though I have a free account. I wonder if they are going to just keep charging me forever?

I don't know why they have so many negative reviews! I love webflow and have been using it since 2020!

Webflow customer service is non existing. We have been having numerous issues for 17 months and there is no way to address them. Their support contact process I believe are not real people. Every time we ask for specific solutions the send us an article that does not address the issue. We have been overbilled so many times and to date no refund. Filed a complaint with the San Fransico BBB and they informed me that non of there of the enquiries have been responded. Smells like a Ponzi scheme...buyer beware.

Trust the other reviews on this site and stay clear of this company. Also, read the other reviews on Glassdoor and other sites. Webflow will try and come across as a very collaborative partner as they court you to sign the contract, but all along they are only interested in one thing -- hitting their "growth" targets. Their business practices are unethical, and their sales executives are only driven by dollars, no matter what collateral damage they leave in their wake. You are better off finding another solution for your CMS. You will get better service, much more value, and, most important of all, a partnership you can trust. Do your due diligence and stay clear.

Our Agency Entropic Digital began to use Webflow at the start of the year, and we have found it to be an incredibly powerful too with a lot of granular control. We love the ability to integrate a lot straight out of the box with things like Spline and User accounts. Though there is not a huge range of plugins, it is a force to be reckoned with. Excited to see the platforms future development!! Pros: Clean interface, granular control, regular updates, great learning resources with a tidy interface for them (though some are out of date now), great integration of basic functionality needed for more complex websites to a point. Cons: The pricing and understanding the right plan could be rather confusing for some, with expensive hosting. The lack of plugins may be an issue for some. Lacks some features that are common on other platforms. Learning curve is high for beginners.

The best web development tool for high-end websites.