WebEyeCareReviews of webeyecare.com

Response from WebEyeCareApr 12, 2018

Thank you for reviewing your experience with WebEyeCare. We greatly appreciate your feedback. We are very sorry to hear you did not have the positive experience we strive to give all of our customers. We will be looking into this further to ensure it does not occur again. Had your doctor denied our request to authorize a refill of your prescription due to it being passed its expiration date, we would send you an email explaining this and the order would be moved to hold status for one week. If we did not hear back from you within the one week hold window it would be presumed you wanted to cancel and a cancellation with full refund would be processed. We wait a week to cancel as we understand not all customers are able to check their email daily and may wish to keep the order on hold while they contact their doctor or obtain a new prescription. We are very sorry for any inconvenience you have experienced. Please let us know if you have any additional questions. Thank you!

Response from WebEyeCareApr 6, 2018

Thank you for reviewing your purchase with WebEyeCare. We greatly appreciate your feedback. Our records show we were not provided with a copy of the contact lenses at the time the order was placed. The order was placed online and you selected the parameters at the time the order was placed. We reached out to your doctor's office for verification of the order. When they failed to respond within the eight business hours required by the Fairness To Contact Lens Consumer Act the order was sent for production in the prescription you selected when the order was placed. Your order was for Biofinity Toric XR lenses which are custom made to order lenses with an availability window of two to four weeks which you are advised of on the product page. We do apologize for the inconvenience caused by the combination of the prescription being incorrectly entered at the time the order was placed and your doctor's off not replying to our verification request to prevent the incorrect order from shipping. We are having two replacement lenses sent at no cost to you in the correct prescription which you provided after the incorrect order arrived. Once we receive the incorrect lenses back an exchange order will be placed for a full box of the correct lenses. Please let us know if you have any additional questions. Thank you!