WebEyeCareReviews of webeyecare.com

Response from WebEyeCareNov 5, 2019

Thank you for reviewing your purchase with WebEyeCare. We apologize for any inconvenience you have experienced. We are looking into why the tracking has no yet updated. We've also applied a $10 coupon to the order for the inconvenience. Please let us know if you have any additional questions. Thank you!

Response from WebEyeCareOct 29, 2019

Thank you for contacting WebEyeCare. We apologize that you are unhappy with the processing of your order. We have reviewed the time line of the order. You indicate that you ordered on October 20th, however your order was placed on October 21st at 5:40 pm est after our processing office had closed for the day at 5pm Est. Your order began the verification process on Tuesday the 22nd at the resume of business hours. We do apologize that the second page of the prescription was not seen until Friday the 25th when you brought it to our attention causing the initial delay and we did upgrade your shipping from the free 5-10 business day ground to Next Business Day Air at no cost to you for the delay. When we received a prescription from your doctor's office on Friday the 25th that was not only different from the one provided but also more recent as it was issued in August and the one you uploaded was from April, we emailed you at 1:20pm Est on 10/25 asking which prescription you wanted to use as we wanted to ensure you did not receive the wrong prescription. You did email us on Saturday at 8:26pm Est, however all that email contained was the statement "Sent from my iPhone" which does not tell us which prescription you wish to use. Our system shows this issue was resolved yesterday the 28th when you confirmed you wanted the older prescription from April and not the newer one from August. We apologize that the order took longer than anticipated due to varied complications. The order will be shipped today in the parameters from the April prescription with Next Business Day Air.