WebEyeCareReviews of webeyecare.com

Received my order super fast... My only go to for eye care

I didn’t receive the correct left lenses that I ordered. Sent me two right boxes. I sent an email regarding this and still have not heard back. It was even a new script

Yes, their prices are usually significantly lower but it's not worth it. I had been buying from them for about 4 years now and last year their service became abysmal. Last year, the trial pair I got at the eye doctor's were a perfect fit. When I used the ones I got from WebEyeCare, they felt stronger and made me feel lightheaded. I triple checked to make sure it was the right prescription, it was. I was stuck with them though. The whole year I dealt with constant headaches. This year, the first pair I opened, the right lens had a hole in them. I tried getting in contact with someone through email, never heard back. After managing to get someone through phone, I asked if I could send my box back to check for defectiveness and either get another box or money back. The best the guy did was just send me two extra pairs of the left. 3 months later, now the right lens I just opened had a black speck in it and can't use it. As soon as I put it in, my eyes burn. I don't know what is up with these lenses. Makes me wonder if they're cheap quality or not. It's been a waste of time and money, their return policy is terrible. Spend a little more and on a company that has good return policies.

Still in the process of trying to buy contacts. I paid for the expedited shipping implying some sense of urgency. However, order status has been stagnant at a "Failed Fax" status for the past 3 days despite it being attached as part of the original order. I've tried using their online chat for the past few days; it doesn't work. I've tried leaving a message on their site; no response. I've tried e-mail them directly a new picture of my prescription; no response. I've tried calling them multiple times; it puts me on hold for 30 seconds before forcing me to leave a voicemail. I'm absolutely astonished how pathetic this customer support is for what I'm assuming is a reputable website. I don't understand how there's an alleged issue with an expedited order and I get no communication by the company that something needs to be rectified. Instead I'm forced to inundate their customer support to get some indication on what I need to do to get my contacts?! Update: Finally got through customer support and was informed I didn't select the exact variant of lenses I was prescribed, so suppose I'll assume some of the fault for not knowing that was a thing so I'll add a star. However, I'll never be using this site again based off that experience. Why should I pay extra money for expedited shipping to have some clerical issue stagnantly idled with this company? I'll finalize if this was just communicated immediately I'd have just lost and a day and been fine. Instead, I had to waste way too much of my own time to find out what the problem was.

Get sale on contacts I needed and shipping was fast

Have always experienced exceptional customer service when dealing with WebEyeCare. I used to shop around more, but find myself returning to WebEyeCare over and over again. Thanks!

Their customer service is sub-zero. They will never answer the phone, nor will they ever call you back even if you ask. They are no cheaper than other providers. Shop somewhere else. I did.

There customer service is terrible... The manager acted like a 2 year old. Charged me double for contacts. Representative told me one price and they doubled the price. Bunch of jerks