WebEyeCare Reviews | Read Customer Reviews of webeyecare.com

WebEyeCareReviews of webeyecare.com

4.21,039 reviews
Vision & Hearing
10 Canal Street Suite 205, Bristol, Pennsylvania

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WebEyeCare

About WebEyeCare

Welcome to WebEyeCare, your source for the lowest prices on contact lenses. We constantly strive to exceed our customers expectations by delivering name brand contact lenses at the lowest possible prices. All contact lenses dispensed by WebEyeCare are the exact same lenses as prescribed by your doctor and are delivered to you in sealed containers direct from the manufacturer. At WebEyeCare, our primary focus is providing our customers with the dedicated personalized customer service combined with the lowest prices on the internet. WebEyeCare offers a wide variety of contacts including colored, toric and multifocal lenses that will surely fit your lifestyle!

WebEyeCare (webeyecare.com) has 1,039 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.

Also known as: webeyecare.com
Website: webeyecare.com
Category: Vision & Hearing
Location: Bristol, Pennsylvania
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 56% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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WebEyeCare reviews

1,039 approved reviews, newest moderated first

Becker
Feb 8, 2026
They sent the wrong prescription…
They sent the wrong prescription without checking with my doctor. Now, I have to pay to ship it back. I won’t be ordering here again!
Response from WebEyeCareFeb 9, 2026
We understand how frustrating it is to receive an incorrect prescription and then have to deal with return shipping. Your feedback is important, and we’d appreciate the chance to look into what happened and make this right. We did check with your doctor's office but did not receive a reply within 8 business hours. Please reach out to our customer service team and ask to speak with a manager directly so we can review your order and assist you further.
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Raven H.
Feb 8, 2026
Amazing Site
Wow, you went above and beyond. Ordering was seamless. I rcvd my contacts less then a week after I placed my order.
Response from WebEyeCareFeb 9, 2026
Wow—thank you for such a wonderful review! Going above and beyond for our customers is always our goal, and we truly appreciate you taking the time to share your experience.
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S D.
Feb 7, 2026
Expectations were met
I received my order promptly. It was accurate and one of the more reasonably priced options I found for my contacts.
Response from WebEyeCareFeb 9, 2026
Thank you for your great feedback. We’re happy to hear your order arrived promptly, was accurate, and met your expectations on pricing.
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Sue D.
Feb 1, 2026
This experience was great
This experience was great. Order to delivery took less than a week. The occasions where my lens are not in stock, I am provided a notice of delay.
Response from WebEyeCareFeb 9, 2026
Thank you so much for the kind review! We’re glad to hear you had a great experience and that your order arrived quickly.
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Jane N.
Jan 28, 2026
Walking back a bad review
Walking back my earlier review. They still have a ways to go to improve service and ability to contact but I had a nice call from the CS manager today. I feel confident that my order will be corrected. I provided my brutally honest feed back and felt I was heard, not just glad handed. Just received my contact lens order and all 6 boxes were incorrect and not matching submitted subscription. As others have mentioned, chat is not live and customer service is not 24/7 as advertised on their web. After trying chat, I called CS and was told to expect an email as they would forward my concerns to their exchange/returns dept. I did not received an email same day so called again today and was told the same - after asking timeline expectation on receiving email and grousing, was out on hold for 13 min. CS came back on the line to tell me she couldn’t reach the returns/exchange team but would AGAIN, send email and expedite. Absolutely horrible CS. Sounds like it’s outsourced.
Response from WebEyeCareJan 28, 2026
We’re truly sorry for this experience. Receiving an incorrect order is understandably frustrating. We have escalated this feedback internally to address both the order error and the breakdown in communication with our returns/exchange process. According to our records, a manager responded to your text message this morning and sent return instructions and a prepaid label to return the incorrect product. The correct product will be overnighted to you. Thank you for taking the time to share your experience — it helps us identify where we need to do better, and we’re committed to making this right.
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Consumer
Jan 23, 2026
Great customer service & fast shipping
I’ve never had a problem with the shipping or item. Always perfect. When I had to call or just talk on the chat, the reps were always polite and answer my concerns. Fast shipping. I am happy doing my orders with Webeyecare!
Response from WebEyeCareJan 23, 2026
We love to be perfect! Glad you had such a great experience. We hope we can help you again soon.
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Paula P.
Jan 21, 2026
Quick and easy and Affordable!
Quick and easy and Affordable!
Response from WebEyeCareJan 23, 2026
We are so happy to hear all went well with your order!
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Angel
Jan 21, 2026
1 month to ship??
Placed an order a week ago. emailed to find out when it's shipping. no response. called & after 10 minutes they say it'll ship 1 month to the day I ordered. there is nothing on the website indicating, such. i was also told that it would have showed when I added the items to my cart that it was going to take such a lengthy amount of time &/or the items stock status. neither pieces of information popped up upon order. i asked for my item to be canceled as I will be going elsewhere. *I probably used my other email then when I emailed you. Amazing 1800 contacts was able to use my insurance & got me a credit of $105 plus their 20% on top of the insurance.
Response from WebEyeCareJan 21, 2026
We’re very sorry for the frustration and inconvenience you experienced. Some of our items are made-to-order or temporarily backordered, which can result in longer processing times. This information is communicated on the product page. We sincerely apologize that you did not receive a response to your email. We cannot find an email sent to us from the email address that was used when placing your order. Your cancellation request has been completed with a full refund. We’re also reviewing this situation internally to improve how stock status, lead times, and customer inquiries are handled going forward. Thank you for bringing this to our attention, and we’re truly sorry we didn’t meet your expectations.
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