Eddie A.
Honestly one of the most horrific…
Honestly one of the most horrific experiences. I'll be transparent and say there was some fault on my side, but what an awful shiite experience. The sale: From the beginning I told them this was for my mom's business and the salesman and I agreed on a price. Onboarding: For a company that promotes SEO, there was no SEO done. I basically, no... I LITERALLY provided all the content on the website. All they did was plug in play into whatever template they had. Not only that, there was always and I mean ALWAYS something being wrong. This was suppose to take 2 weeks and I was not aware of all the content I needed to provide. That was May we are in NOVEMBER. The website building: I already talked about the content I had to provide on my end. Now let me talk about the CONSTANT upselling. When they tell you their package price they will then try and upsell you on managing the website itself. Now this was a photography website, we can all agree that photography website's showcase.... photos right? Tell me why I wasn't aware that I needed to purchase some other nonsense because the pictures were to big? It would have been nice to know that prior to once again arriving at a roadblock while they try and upsale me on using some cloud service. One of sales manager made a comment on the lines of "you are getting a great price ...." after a comment about the time and performance, as if they are doing a charity for me. That is between you and your sales guy not me. Tried to upsale me on using a translator, they are free.... Website finish: Honestly once I rejected their pitches to manage the website it was when customer service plummeted to new lows. They wanted me to sign an agreement saying they showed me how to use the website and delivered the product. I told them I wouldn't until they actually showed me what they did and how to make adjustments. Anyways, I took time in giving them the content because of time constraints. But also, next time just sell me your freaking template if you are going to not actually "design" now I am looking at their instructional soundless video hoping nothing else comes into question or is ill explained. For the price I paid I should have gone with Fiverrr, at least there is a 3rd party there to mediate this mickey mouse job they did.